Conventional wisdom tells us not to trust strangers, but in practice, we do it all the time. In fact, their opinion matters a lot—on Yelp, Google, OpenTable, and beyond. A recent survey showed that nearly 90 percent of consumers read reviews of local businesses, 57...
Live tracking and proof of delivery have elevated customer service at the game-room furnishings retail company. About a year ago, Billiard Factory, which delivers game-room furniture from 10 stores across Texas, Nevada, and Florida, was running on manual. Prior to...
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