Proof of Delivery
Merchant Support / Merchant FAQ
Require Proof of Delivery to Stay Accountable
Proof of Delivery (POD): Enable this feature and make it mandatory for your drivers within the Driver App to add a photo and/or a signature as proof of delivery before they can complete the order.
Enable Proof of Delivery
Navigate to Settings
Click “Proof of delivery on delivery completion“
Select “Proof of Delivery Type” to require your driver to collect:
Any: either photo or signature
Signature: only a signature
Photo: only a photo
Both: photo and signature
Additional Proof of Delivery Fields
In some cases you may want to obtain additional information from your customers or drivers as the order is being completed.
We can help you add these custom fields, such as “# of Boxes” or “POD Name”.
Contact us to setup custom POD fields!
Viewing Proof of Delivery
For each completed task, you can find the collected signature, photos and additional field data in Reports.
Navigate to Reports then click History followed by Details. Photos will automatically load while you can Show Additional Fields and Show Signature.
Automatically send the Order Summary / POD to your Customers.
Navigate to the Alerts page to set up an automatic alert that sends the order summary and POD to your customers.
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