A parcel is a package essentially. In the mailing word, a parcel is any type of mail that is not a postcard, a letter, or a flat or large envelope. Most people think of parcels as boxes wrapped in brown paper or a brown box. Technically speaking, there is really no difference between a parcel and a package. The word parcel is more commonly used in the United Kingdom, whereas in the United States, package is more commonly used. When shipping, they are the same thing.
GetSwift offers an incredible parcel delivery software that will solve your three main problems when it comes to parcel delivery: lost parcels, parcels that are delivered late, and the wrong item shipped to the wrong address. GetSwift makes parcel delivery easy, with real-time driver tracking, route optimization for your parcel drivers, and advanced dispatching applications. In our continuing back to basics series, we’ll take a look at solving the common parcel delivery hiccups and tell you how GetSwift can help. Contact us today to learn more!
Common Hiccups in Parcel Delivery
Even with modern technology, parcels still get lost. This can be from a variety of reasons, such as their shipping information is wrong or incomplete, the parcels are small so they fall in-between cracks or get mixed up in bins, or they are just completely misplaced like being placed on a shelf and inadvertently forgotten. Tracking lost packages can be difficult, and more often than not, are simply replaced instead of found, which leads to lost revenue since you are shipping two items for the price of one.
Late parcels are what will distinguish you from the crowded parcel delivery service market. When you deliver parcels later than promised, this is an indication of a fundamental delivery service problem. Often, this is where your parcel delivery software will shine and where you will see the most impact the quickest once implemented. Late parcels often come down to routes that are not optimized, so picture your delivery driver going back and forth instead of going in a relatively straight line.
Depending on if you are a last mile delivery service or if you are the one packaging the items, this often comes down to the wrong item being packaged, although it can be a problem with labeling as well. Either way, when you deliver the wrong item, this is a loss in revenue as well because often you will have to return to the address to retrieve it, sometimes at no expense.
Sorting parcels can contribute to some of the other common hiccups, especially when you lack a top-notch parcel delivery service. If parcels are sorted incorrectly, you may deliver the wrong items to the wrong addresses. If there is a delay in sorting, your parcel delivery will be late. And if there is carelessness or a rushed day in sorting, parcels can become lost.
Ultimately, a lot of the problems mentioned above can be attributed to employee error, which is why employees are so valuable. When you have a new employee, they are just learning the ropes, and there will be mistakes made. While this is to be expected, a high level of employee turnover not only is costly for the company in terms of training, but only increases the amount of errors made, which to the customer, only reflects poorly on the parcel delivery company. Furthermore, if you are pulling drivers to cover other routes, parcel delivery times will suffer overall — which, ultimately, is what you want to avoid.
Loss of Customers
While an error here or there is forgivable by the customer, if errors are frequent (this can mean even two errors), the customer will look elsewhere for parcel delivery services. If you are a last mile delivery service, your entire company depends upon on-time deliveries, meaning you could lose important contracts with other companies as well.
Choose GetSwift as Your Parcel Delivery Service of Choice
Parcel delivery is a surprisingly crowded industry. Many people tend just to think of the big players, such as the United States Postal Service, UPS, and FedEx. However, while these hold a big share of the market, the little guys play a valuable role, especially in local markets and in delivery services that the big companies are just not equipped to handle, such as perishable goods. To compete, you need a powerful and robust parcel delivery software that can optimize your operations and routes, schedule dispatching, track your driver’s performance, and offer real-time feedback to customers. Let’s face it, there’s something inherently cool in receiving a text message with the exact expected time of arrival.
GetSwift offers all of the above services and more. With unlimited integration capabilities, your parcel delivery software can churn out analytics that will allow you to discover inefficiencies, explore more routes, and optimize processes.
When you first opened your delivery business, you probably only had a few customers. Planning your deliveries was easy; after all, you only had a handful of stops so you just went to the closest first then to the furthest out or vice versa, depending on priority. However, as your delivery business grew and your deliveries exploded, it was not as easy to plan routes as it was before. In fact, it was becoming quite complicated, taking more and more time to plan your deliveries. So what do you do now?
GetSwift offers a delivery route planner software that can help you maximize your delivery routes so that you are staying on track with timely deliveries and saving money in fuel and employee costs. In addition, our delivery route planner does much more than just plan your delivery route. It offers real-time driver tracking, advanced dispatching capabilities, a user-friendly driver app, automatic customer alerts, proof of delivery, and so much more. Below, we’ll continue our back to basics blog series by taking a look at what exactly is delivery route planning and how GetSwift can help you. Contact us today!
What are Delivery Route Planners?
Fundamentally, a delivery route planner is software that takes the place of a human scheduler. Instead of you sitting for hours, calculating the best routes for your drivers, delivery route planners will schedule stops for your drivers or fleets. Many, if not most, delivery route planners do much more than this, including GetSwift’s delivery route planner. They can show you where your drivers are in real-time. They can offer on-demand dispatching and driver feedback in terms of accidents and the like. Those using AI technology (artificial intelligence) can use machine learning to further maximize your drivers’ routes and alter routes according to real-time traffic conditions.
Does Your Delivery Business Need a Delivery Route Planner?
GetSwift gets asked this question all the time. What if your current method of delivery route planning is working? Why should you switch? There are some tell-tale signs that you probably need a sophisticated delivery route planner. Some of these signs include:
Your transportation costs are spiraling out of control, and you have no idea as to the cause because you have no data to tell you such.
Your customers are complaining about late deliveries.
Your current delivery route planning is taking more and more time, maybe even requiring two or more people to do the job.
Your delivery route planners quit.
You are unsure of which routes are making money and which routes are losing money.
You yourself are becoming frustrated with the inefficiencies in your current delivery route planning methods.
Why You Need Delivery Route Planning Software
Route optimization guarantees on-time deliveries for the vast majority of the time.
Route optimization will maximize employees’ time.
Route optimization cuts down on employees’ driving, which decreases the chances of accidents, as well as is healthier for your employees.
Route optimization will keep costs down.
Choose GetSwift Today for All of Your Delivery Route Planning Needs
GetSwift began by delivery drivers who themselves were frustrated with the lack of delivery route planning tools available at the time. Since then, we have worked incredibly hard to deliver the best delivery route planning software for use by your startup or small to medium-sized business. As a Top Rated Local® delivery logistics software company, we are constantly striving to innovate and anticipate our customers’ needs so you can continue to stay ahead of the pack. When we make improvements, we hope you do as well, seeing a headache eliminated here and there.
GetSwift’s delivery route planning software has unlimited integrations with apps and other software. This allows you to connect your deliveries with orders, invoicing, analytics, and much more. Furthermore, you can customize our delivery management software to your business to meet your needs. Our customer service department can walk you through any problem that arises, as well as any app integration you may need.
With advanced dispatching, real-time driver tracking, driver app, automatic customer alerts, customer feedback, proof of delivery, management of fleets and cash, and our top-notch analytical tools, GetSwift offers an all-in-one delivery route planning software that will take your delivery business to the next level.
A courier is someone who transports packages, documents, letters, and news from place to place. The need for the dissemination of information has existed since the dawn of humans. Thus, couriers have been around for thousands of years. In early history, the first couriers were runners who were trained to run long distances to deliver news, legal summons, love letters, military orders, and many other types of messages.
One of the most famous couriers of all time was Pheidippides who ran all the way from Marathon in Greece to Athens to tell the others that they had defeated the Persians at the Battle of Marathon in the Greco-Persian war. The story goes that upon delivering the message, Pheidippides died. The distance that he ran, 26.2 miles, became our modern-day marathon named in honor of this event.
Courier services are still indispensable in the world, even with the power of the internet. Today, courier services consist of drivers who deliver packages to said destinations. The most well-known of these are UPS and FedEx. In order to deliver these packages timely, a powerful courier delivery software should be employed, such as those offered by GetSwift.
GetSwift offers the best courier delivery software for your courier business. Courier companies can really be any company that delivers items to others; however, most of the time, courier companies are those who deliver messages, packages, and letters from person to person or from business to business. With the internet, many small courier businesses are opening their doors, endeavoring to offer superior customer service over the big guys. However, in the courier business, on-time delivery, undamaged goods, and the correct order is still king. For that, you’ll need us. Call today!
What is Courier Delivery Software?
Courier delivery software streamlines the package delivery business to ensure your startup or small to medium-sized business is operating efficiently so that you are maximizing every penny. While this can be done the “old-fashioned way,” such as with spreadsheets and data entry, if you want to stay competitive, you will have to invest in technology, specifically courier delivery software.
What Courier Delivery Software Can Do for Your Business
The automation of tasks. For example, many businesses or people require recurring deliveries. Thus, when you can automate the same packages to be delivered each week, you’ll eliminate the need to re-enter this information week after week. Furthermore, by allowing your customers to input their own orders with a user-friendly interface, the order entry will part will be eliminated for you, leaving you to focus on the packaging and delivery portion.
Tracking. Tracking orders is crucial to the courier business, as you need to know where your orders are at each stage of the delivery process. This allows you to track and analyze delivery inefficiencies, as well as which routes are profitable and which are not-so-profitable.
Optimizing routes. Once you can track your packages, you’ll be able to optimize your delivery driver’s (or whatever your chosen delivery method is) route. Route optimization is truly where the power of the courier delivery software comes into play. If you are wasting gas money by having your driver drive all over town and by paying them extra to drive all around time, you will quickly lose not only customers when deliveries are late, but you’ll also lose money, which affects the bottomline.
Specialization. Many smaller courier companies are breaking into the courier business by specializing. Companies such as food delivery services specialize in delivering food items to customers, or grocery delivery services only deliver groceries. These companies can create a niche not only in their chosen market, but also by utilizing courier delivery software to offer superior services than the bigger guys in town. By delivering items that bigger companies can’t due to the expense (coffee delivery, anyone?), you can quickly grow, expand, and create jobs in your local community, making a difference in the lives not only of your customers, but also in the lives of those you employ.
GetSwift is Your Go-To Company for Courier Delivery Software
Courier delivery software can take your courier business to the next level quickly. In the 21st century, if you are not utilizing technology in every way you can, you can bet your competitors are, which is where you can quickly lose ground, lose money, and fall behind.
GetSwift offers the best courier delivery software solutions, including route optimization, that can take your business from a mom and pop to a full-blown courier business with multiple locations and many employees. UPS was founded in 1907 in Seattle by two teenage boys who delivered packages on foot and by bike. Everyone has to start somewhere; GetSwift can be your somewhere.
There are many challenges when it comes to running a food delivery business. Especially if you are a smaller business with only a limited number of employees and vehicles, it can be extremely difficult to manage all of the moving parts necessary to ensure you are delivering a quality experience in a cost-effective way. As your business grows, small inefficiencies can really add up and start to affect your performance and profitability. This is why it is vital to understand the real costs of doing business and take advantage of tools such as automatic scheduling, data analytics, and routing software.
In today’s blog, the delivery management experts from GetSwift want to dig deeper into route optimization and discuss the real cost associated with drivers going just a few miles out of their way. While no business is perfect, and there are always exceptions that fall outside of the rules, focusing on having your drivers take the most optimum routes for each and every delivery can make a huge difference to your bottom line. Keep reading and then contact GetSwift to learn more.
Extra Miles Add Up
If you’re in the business of food delivery, you know that if your deliveries aren’t well-executed the cost can eat into profit. And worse yet, your customer service can suffer. If you aren’t at the top of your game, there are plenty of other businesses standing in line to take your place. The market for delivery services has exploded over the last handful of years, and there is more and more competition every day. So how can driving a few extra miles out of the way make or break your success? Consider the full picture.
Let’s look at an example. Let’s say you own a small food delivery business where you employ 5 drivers to cover a 20-mile radius. Since you are small, you decide to just let your drivers plan their own routes. After all, they are only spanning the north end of town — do you really need routing software for that? After 6 months in business, you notice that you are barely covering costs, and it looks like you’ll have to hire another driver, which is something you don’t have the budget for. You sit back and wonder “What am I doing wrong?”
It’s entirely possible that inefficient delivery routes make your delivery costs much higher than they should be. Let’s break it down to see just how your business is being affected:
It goes without saying that if you drive more miles, you’re going to have to pay more for fuel. While a couple of extra miles might not equate to much, when you look at it over dozens of deliveries, multiple drivers, and over the course of the year, it can really add up.
Many people don’t consider vehicle maintenance when analyzing their delivery costs, but the truth is, vehicles are very expensive to maintain! More miles means they’ll require more frequent oil changes, there’s more opportunity for needing major repairs, and a decrease in overall vehicle lifespan. Again, when you look at each piece individually it seems like we are talking about nominal costs that aren’t even worth tracking, but in actuality, it all adds up.
Do More with Less
Optimizing your driving routes doesn’t just help with the direct cost of fuel or vehicles, it also allows you to do more. If your drivers are taking longer to complete deliveries, then you’ll have to hire more people to get the work done. Hiring more people is very costly and should only be done if deemed necessary to accommodate your growing business and not to make up for inefficiencies. If each person can deliver just one extra delivery per day because their routing software has taken them around heavy traffic areas, that means your overall cost to do business goes down and your profit will go up.
Time is Money
When you optimize driving routes, you’re not just able to do the same amount of work in less time, but in the food delivery business, time is of the essence. Your customers expect to receive their pizza hot, their milk cold, and if you take too long on the road, the end result won’t be good. To meet the demands of a finicky food delivery business, the best thing you can do is reduce the time between pick up and delivery.
If you want to make sure your drivers are taking the best routes so you can reduce delivery times and put money back into your budget, contact the delivery experts at GetSwift. We have a 30-day risk-free trial and can have you up and running in no time. If you want your business to thrive, it’s often necessary to invest in the tools to help you get there. Give us a call today or ask questions through a live chat with our 24/7 support team. We look forward to hearing from you!