Just about every business from the largest to the smallest wasn’t prepared for the monumental shift that has been occurring in delivery due to COVID-19. Food delivery was 300 times more popular in April than it was just a month prior. Another report looking at the impact on grocery sales estimates that online grocery sales will grow 40% in 2020 due to COVID.
Double and even triple-digit growth means significant challenges in trying to fill orders, meet expected delivery times, and communicate with customers. Those who adapt and succeed at delivery will come out ahead and delivery service software is the easiest way to do just that. Here’s how GetSwift can help you with some of your biggest challenges with managing drivers.
1. Save Time
Managing orders and assigning drivers can be a resource drain. If you’re still using whiteboards and online calendars and then manually calling or texting your drivers, you know that it can be very labor-intensive. Any day-of and last-minute changes (and there will be changes) require you to completely rework the schedule and communicate the changes with everyone involved. Right from your GetSwift dashboard, you can view all jobs, automatically dispatch orders to drivers, reassign a job to a different driver, track all drivers in real-time, and so much more, all saving a significant amount of time.
Concerned about the time it will take to get up to speed with a new system? We’ve designed our software so that you can be up and running quickly. Just see how easy it is to Get Started and take a driver online so they can log in to the mobile app.
2. Improve Communication
With a constant stream of orders and frequent changes, communication with your drivers is key. With just the click of a button, our delivery service software allows you to manage jobs and relay any changes instantly. For instance, you can assign, transfer, or cancel jobs. Need to reprioritize which orders get delivered first? Our app lets you manually reorder them and then it sends the driver notification of the change. You can even limit tasks or change the capacity of an individual driver.
3. Track Driver Status
You don’t have to wait and wonder where your driver is or try to contact them to see if they’ve completed a delivery. Now you can track your drivers in real-time on the GetSwift map. Color-coded driver icons tell you the status of each driver: whether they’ve available, already accepted a job, or they’re en route to their destinations. You can even check on the progress of each individual driver by seeing how many of their jobs they still have to complete and their ETA at their next destination.
4. Route Optimization
You can also stop planning out your daily routes (which are often bound to change) at the start every day. With GetSwift, you can automatically optimize the route of each driver with a click, and our algorithm is not only going to select the best route, but it’s also going to be continuously searching for an even better route using real-time data (on traffic and dozens of other factors). The result leads to faster delivery, a major way to increase customer satisfaction.
5. Easy Access To Performance Data
Being able to track metrics and KPIs helps you to keep a pulse on your business. It also gives you the information you need to identify and resolve problems, become more efficient, and make a plan for growth. With GetSwift, you’ll have quick access to high-level performance indicators such as the number of deliveries per day or average delivery time. You can also generate reports that give you insight into every area of your delivery business. Simply choose the report you wish to run, such as key delivery stats or driver feedback ratings and you instantly have data to sort, filter, download, or export.
Manage Your Drivers More Efficiently With GetSwift
Are you interested in learning more about how GetSwift’s delivery service software can help your business grow? Contact us today to learn how we can help.
Dispatching is part of the supply chain process that involves organizing transportation and assigning drivers. Anyone who has experience with dispatching knows that it involves many moving parts, countless details, and a small army of people to keep everything running smoothly. Without a streamlined system in place, you can get caught up in the never-ending cycle of reactive scheduling and spend too much time manually planning routes, tracking vehicles, and organizing driver’s appointments. If you’re still manually managing routes and schedules through phone calls and spreadsheets, GetSwift is here to show you that there’s a better way — and it’s called dispatch software.
GetSwift is the leader in delivery management software, and that includes features for managing your dispatching. With dispatch software, you can free up staff time by automatically dispatching jobs in an instant. But that’s only the beginning. Our dispatch software will put you in control and provide you with easy-to-use tools that will allow you to fully optimize the entire process. You’ll be amazed at the advantages your business can realize when you move to a fully customizable web-based system.
Take Control of Your Logistics System
Whether your business consists of just a few people or dozens of locations, dispatch software is the best way to manage getting people and products to the right place at the right time. It can help you analyze, plan, and dispatch resources more efficiently while maintaining real-time communication with all parties involved.
Could your logistics department use some extra help? Here is just a high-level overview of some of the features of our dispatch software:
Automate your entire dispatching process
Assign drivers based on load, distance, and driver rating
Easy-to-use app keeps drivers in the know
Track driver location in real-time
Additional options like limiting jobs once a driver has reached a specified quantity
Ability to choose between automatic or manual dispatching
Simple-to-use but powerful enough for any business
See What Dispatch Software Can Do For Your Company
Our dispatching software has so many features and it’s fully customizable to help the smallest business or the largest enterprise. It’s simple enough for just about anyone to use and it’s backed by GetSwift’s support team, to help you whenever you need it. Here are just a few ways that our dispatch software can help you:
If you own a small business, keeping all team members in the know might not be that hard of a task. However, as your business starts to grow, it will become increasingly difficult to manage all of the moving parts. With our software, you’ll have one centralized system for employees to get accurate, up to date information 24-hours a day.
Effective Driver Scheduling
Dispatch the right driver for the job at the right time and do it without having to employ a huge logistics team. Our software will make assigning and tracking drivers easy and you’ll remain in control. Set rules for how drivers are selected based on performance, distance, or load. Drivers receive job notifications and change alerts immediately through a simple-to-use app they can access right from their phone.
Shrink Delivery Times
Determining the best driver for the job isn’t such a big task when you have dispatch software to help. It will do the hard work of analyzing the data for you and recommending the closest driver, the driver with time available, or the one that has the room on their truck. Gone are the days of having to track locations, taking weather, traffic, and driving conditions into play, and trying to make the best guess on who the right person is for the job. Let our software offer you a much easier way to coordinate routes, drivers, and deliveries efficiently.
Improve Customer Satisfaction
When you streamline your transportation process and back it with the power of technology, your customers will notice. Better dispatching and scheduling means fewer errors, improved delivery times, and greater operational efficiency. All of these pieces work together to deliver a better customer experience.
Your customers expect timely, dependable service. Not only that, but the bar keeps getting raised when it comes to customer expectations and delivery times. Make sure you can offer your customers what they expect and do it in the most efficient way possible with dispatch software.
Contact GetSwift to Start Your Free Trial
At GetSwift, we’re in the business of helping your business grow. We’re confident that no matter what size of business you have, you’ll see big benefits with our dispatching software. But don’t just take our word for it, sign up now to try our 30-day risk-free trial and see for yourself. Call today!
Are you looking to streamline your transportation process to improve efficiency and boost customer satisfaction? Contact GetSwift to sign up for your one-month risk-free trial.