Challenge

Deliver Without the Mistakes

Pure Water Specialists, which delivers pure and alkaline water across New South Wales, was missing too many deliveries. When you operate on manual, without the technology to schedule, dispatch, and track all your orders, it can happen. But the system was wasting time and fuel. They were looking for a simple, real-time delivery management system to eliminate mistakes, deliver faster, and scale up.

Solution

Task scheduling, tracking, and alerts

GetSwift offered a 360-degree solution—from task scheduling, driver tracking, the driver app, and automatic customer alerts. With just a click, a new delivery job could be added to the GetSwift platform and quickly assigned to a driver, who could see all their upcoming jobs in their app, making it much harder to miss deliveries.

Real-time driver tracking had a big impact. If Pure Water Specialists had to modify an order or correct a rare mistake, for the first time, the team had a real-time map of driver locations, and could message one of them in the app for help on another job. Finally, automatic customers alerts customer alerts allowed customers to know when a delivery would arrive so they could be home if necessary, making the process easier for all.

Results

Speed, Satisfaction, and Scale 

With 100 percent of deliveries now going through the GetSwift platform, Pure Water Specialists have made missed deliveries a thing of the past. The drinking water experts also report that delivery times are faster and customers are happier. That’s all led to an increase in capacity, delivery volume, and revenue.