Pure Water Specialists makes delivery crystal clear
Water Delivery
Challenge
Deliver Without the Mistakes
Pure Water Specialists, which delivers pure and alkaline water across New South Wales, was missing too many deliveries. When you operate on manual, without the technology to schedule, dispatch, and track all your orders, it can happen. But the system was wasting time and fuel. They were looking for a simple, real-time delivery management system to eliminate mistakes, deliver faster, and scale up.
Solution
Task scheduling, tracking, and alerts
Real-time driver tracking had a big impact. If Pure Water Specialists had to modify an order or correct a rare mistake, for the first time, the team had a real-time map of driver locations, and could message one of them in the app for help on another job. Finally, automatic customers alerts customer alerts allowed customers to know when a delivery would arrive so they could be home if necessary, making the process easier for all.
Results
Speed, Satisfaction, and Scale
With 100 percent of deliveries now going through the GetSwift platform, Pure Water Specialists have made missed deliveries a thing of the past. The drinking water experts also report that delivery times are faster and customers are happier. That’s all led to an increase in capacity, delivery volume, and revenue.
At a Glance
Pure Water Specialists delivers pure water, coolers, and more to homes and businesses in North South Wales, Australia
The company was dispatching orders the old-fashioned way, and too many deliveries were being missed, leading to repeat trips and wasted fuel
GetSwift’s platform created streamlined dispatching, real-time driver tracking and customer alerts
Missed deliveries are a thing of the past
At a Glance
Pure Water Specialists delivers pure water, coolers, and more to homes and businesses in North South Wales, Australia
The company was dispatching orders the old-fashioned way, and too many deliveries were being missed, leading to repeat trips and wasted fuel
GetSwift’s platform created streamlined dispatching, real-time driver tracking and customer alerts
Missed deliveries are a thing of the past
Challenge
Deliver Without the Mistakes
Pure Water Specialists, which delivers pure and alkaline water across New South Wales, was missing too many deliveries. When you operate on manual, without the technology to schedule, dispatch, and track all your orders, it can happen. But the system was wasting time and fuel. They were looking for a simple, real-time delivery management system to eliminate mistakes, deliver faster, and scale up.
Solution
Task scheduling, tracking, and alerts
Real-time driver tracking had a big impact. If Pure Water Specialists had to modify an order or correct a rare mistake, for the first time, the team had a real-time map of driver locations, and could message one of them in the app for help on another job. Finally, automatic customers alerts customer alerts allowed customers to know when a delivery would arrive so they could be home if necessary, making the process easier for all.
Results
Speed, Satisfaction, and Scale
With 100 percent of deliveries now going through the GetSwift platform, Pure Water Specialists have made missed deliveries a thing of the past. The drinking water experts also report that delivery times are faster and customers are happier. That’s all led to an increase in capacity, delivery volume, and revenue.
