Canada’s Hoot Company Launches Busy Restaurant Delivery Service In Days

Canada’s Hoot Company Launches Busy Restaurant Delivery Service In Days

As the pandemic erupted, restaurants in Canada and across the world have had to turn off dine-in service and figure out how to get up and running, fast, with delivery.

In a new case study, we interviewed Edmonton, Alberta’s Hoot Company, which operates five restaurants, including Dorinku Tokyo, Dorinku Osaka, Japonais Bistro, DOSC Steakhouse, and Seoul Fried Chicken.

Without hesitation, Hoot Company pivoted to delivery. But as they did, they wanted to both keep costs low and continue paying employees. That meant shunning third-party apps in favor of building delivery in house. They looked around and, for many reasons, picked GetSwift as their delivery management software. Hoot Company’s IT Architect, Alex Kagel, explains why.

They got up and running in days, and three weeks later, they’re up to 250 deliveries per week. Here’s the story.

Photo: Hoot Company

How Restaurants Can Compete In a World of “Take-Out or Delivery Only”

How Restaurants Can Compete In a World of “Take-Out or Delivery Only”

Over the past few years, many restaurants have started offering delivery as a way to boost sales and to meet the demand for more convenient food options. However, there are still many restaurant operators who have held off and stayed firm to their dine-in culture. But once the pandemic hit, and social distancing has become a key part of preventing the spread of the novel coronavirus, it’s forced their hand. If your restaurant, bar, or cafe has had to start delivering, we’re here to help. Here are a few things you can do to set yourself up for success. 

Reduce The Size of Your Menu 

The first step toward staying competitive is to improve efficiency and reduce costs. You can do this by reducing the size of your menu. Maintaining a full menu during this challenging time will only increase your food cost at a time when you need to save. Charlie Jeffers of Ordermark suggested asking yourself: What are the items that are easy to produce and get out the door quickly?

“What they need to do is trim down their menu, look at the items that are easy to procure and produce, so they can make a menu and put it up online and make easy items they can get out that are going to travel well,” Jeffers told the Spoon.

As you work on reducing your menu offerings, try to keep in mind which items travel well. Pizza, for example, travels well. Items like steaks and seafood will be more of a challenge. That doesn’t mean you’re in trouble if you own a steak and seafood restaurant, it just means that you’ll want to put your focus on fewer items so you can deliver the best experience.     

Include New Offerings Where It Makes Sense

Although we just discussed reducing the number of items on your menu, you may want to consider adding a few items that tailor specifically to people that are bound to their homes. Because home quarantine includes entire families, it makes sense to offer complete meal options and larger family-style servings for those who have several mouths to feed.  

A lack of dine-in customers also means a lack of alcohol sales which can put a big dent in your profits. Consider offering beer and wine options for those who still want to enjoy a drink or two with their meal but don’t want to (or can’t) make a trip to the liquor store. 

Offer Meal Kits

During a time when families are looking for ways to stay occupied in their homes, offering meal kits can be a win-win for both your restaurant and your customers. You can choose a few of your most popular dishes, making sure to include one or two that are “kid-friendly”. For each meal kit that is ordered, provide all of the ingredients needed to make that dish and a list of simple instructions to go along with it. Not only will your customers be getting a delicious meal, it will provide a fun activity that the whole family can share in. For more  information on this, and other ideas like it, check out this article from QSR magazine.  

Do It Faster and Better

For restaurants and many other businesses, delivery is a must right now. This means you are now competing with many others who may have more experience with delivery, but you can still come out on top by doing it better and faster. Our delivery software allows you to automatically turn orders into delivery jobs, dispatch to drivers, and optimize routes. Not only will it help you conquer delivery, but it can also help you improve customer service and actually grow your business with options like real-time delivery tracking and the ability to communicate with your customers throughout each step of the process. 

The world is changing, especially for those in the restaurant business — but that doesn’t mean you can’t still come out on top. Contact a member of our team to learn how GetSwift can help.   

GetSwift Helping Restaurants Deliver Free Meals to Florida Seniors and Disabled Adults

GetSwift Helping Restaurants Deliver Free Meals to Florida Seniors and Disabled Adults

During Covid-19, with food banks overwhelmed by high demand and seniors and those with underlying conditions told to stay home to protect themselves, there’s a huge need to deliver warm meals across the country. A pilot program in Florida called Meals of Love–of restaurants, government agencies and nonprofits–is stepping to the plate, literally.

Coordinated by the Florida Department of Elder Affairs, Department of Business and Professional Regulation, Florida Restaurant and Lodging Association (FRLA) and Feed The Need Florida, local restaurants will deliver up to 1,000 meals every day to those in need across four Central Florida counties: Orange, Seminole, Brevard and Osceola. GetSwift’s delivery technology is there to help them all organize, track, and route the meals.  

Anyone over 60 and disabled adults between 18-59, can apply to get warm meals from a group of local restaurants right to their doors. Restaurants can apply to help, too, right here.

It’s no small effort to coordinate on the fly.

“This ambitious endeavor would not be possible without the technology GetSwift will provide to organize orders, schedule drivers, and provide logistics to ensure timely, accurate deliveries,” said Skip Kimpel, Chief Information Officer at 4R Restaurant Group, whose restaurants–4 Rivers Smokehouse–will be providing meals seven days a week.

As drivers come onboard, GetSwift’s delivery phone app gives them an easy way to see all their upcoming orders and saves them time with optimized routes. Restaurants can track all their orders, give ETAs and live-tracking to seniors waiting on their meals, and make sure the meals are on track to be delivered on time before any problems arise. 

The initiative is also important for the restaurants industry, which has taken a big hit as most restaurants have had to close on-premise dining and figure out how to survive with only delivery and pick-up. 

“The local restaurants are preparing meals and, by that way, there are dollars that are being infused into that restaurant industry, one that has been hit so hard,” Karla Radka of the Senior Resource Alliance, one of the nonprofits involved, told the local ABC station

The initiatives don’t stop there. Radka is also calling seniors to see if they have enough medication and food for 30 days, according to the Orlando Sentinel. 

All these groups, including us here at GetSwift, coming together–both the public and private sector–is the only way to start to meet the tremendous needs of Floridians and people across the country in the coming weeks and months. 

“Now is the time to stand united as we meet one of the greatest challenges we face as a nation,” said GetSwift’s CEO Bane Hunter.

Hammel of 4 Rivers Smokehouse shared a similar sentiment. “Now, more than ever, we need to take care of each other,” he said

If you’re a senior or disabled adult in Central Florida in need of nutritious meals, you can apply for Meals of Love here, and the Meals of Love team will be in touch via phone/email with more details. Restaurant operators can sign up to help right here

Photo by Tristan Le from Pexels

How To Keep Your Business Going During the Coronavirus Outbreak

How To Keep Your Business Going During the Coronavirus Outbreak

It was on February 11 that the World Health Organization announced the official name for the disease responsible for the current worldwide pandemic and they called it Covid-19. A little over a month later, just about every business is feeling the effects of the Coronavirus outbreak as more and more places are being closed to prevent its spread. So, what are business owners to do if they are subject to mandatory shutdowns or are experiencing a decline in foot traffic because the majority of the population is staying home to weather the storm? In today’s post, we’d like to explore some ways that you can help your business despite the current state of affairs. Here are a few things that you can do to make it through this challenging time in history.

Offer Home Delivery If You Don’t Already

One of the fundamentals of business is to be where your customers are, and since so many people are currently staying home, it only makes sense that you find a way to come to them if they can’t (or won’t) come to you. Many restaurants already take advantage of home delivery services like GrubHub or UberEats— but what if you’re not in the restaurant business? 

Over the past decade, we’ve seen a major change in e-commerce with Amazon leading the way. Over time, home delivery has expanded to other sectors such as grocery stores, meal delivery, and even liquor stores. Although this sector has been growing, not everyone has been able to make the leap — but now is the time. If your business doesn’t currently offer home delivery, there’s no better time to start than the present.

Offer Curbside Delivery If Possible

Most people have heard about restaurants offering curbside delivery, but why can’t other stores offer this service as well? Even if your shop is closed to walk-ins, you could still offer curbside pickup for orders that are called in or placed online. The point is that you’re still able to get your goods to the consumers who want them, while still taking good safety measures. 

Do More With What You Have

Even businesses that already offer home delivery or curbside pickup are feeling the effects of a slower economy. Although you may be doing the best that you can, there’s always room for improvement. Now is the time to optimize your business and find creative ways to do more with less. Chances are, your deliveries will increase. How will you manage if you can’t hire more drivers or people to manage dispatching? The best way to handle a boost in your deliveries is to find a way to become more efficient. Complete each delivery in less time by organizing multiple orders and optimizing routes. You can also automate dispatching to keep up with demand, allowing members of your team to focus on other important tasks. Finding ways to get better and more efficient at what you do is something that will not only help you now, but it will make your business that much stronger in the future.

Increase Communication With Your Customers 

As millions of consumers are spending the majority of their time in their homes or away from others, it’s more important than ever to make sure that you’re still communicating with them. People will be spending more time on social media to pass the time, get news updates, and stay connected with the outside world. This is your chance to stay connected and let people know that you still exist and can provide the goods or services they need. 

Make Positive Changes

Keep in mind that you won’t be the only business reaching out to potential customers, so it will still be as important as ever to focus on providing the best experience possible. This means communicating order details, delivering faster than your competition, and following up to ensure you exceeded expectations. 

In this difficult time, it’s easy to lose hope — especially when you see your sales plummet. However, you can take active steps that will make a difference for your business now, and in the future. At GetSwift, we can help you do more with less. Contact us today to speak with a member of our team about our delivery management software.

How Coronavirus is Affecting the Local Delivery Business

How Coronavirus is Affecting the Local Delivery Business

Over the past few years, the business of local delivery has been increasing steadily as companies continue to push to compete with corporations like Amazon and Walmart. Restaurants have been some of the biggest contributors, with grocery stores not far behind. However, no matter your industry, the recent coronavirus outbreak has made it more important than ever to be able to reach your customers outside of your place of business. We’re going to explore how this recent epidemic is changing the face of local delivery and what you can do if your business is struggling to keep up. Here are just a few ways that coronavirus is having a big impact on the local delivery business: 

Increased Demand

Demand for local delivery has understandably skyrocketed. Delivery volume on GetSwift’s platform increased by 130% after social distancing began in the US. While demand is on the rise in just about every sector, no other industry has seen a bigger impact so far than the grocery business.  According to a recent article, grocery delivery is seeing the biggest boost. In fact, in the last month alone, downloads for Instacart increased by over 200%. Unlike restaurants, most grocery stores haven’t actually shut their doors. So, what is the reason for the sharp increase in online ordering? 

There are likely several reasons why people are choosing to shop from their phones instead of going to the store. First, people are frustrated with experiencing empty shelves and long checkout lines. They are spending more time going from store to store trying to find what they need. And, some people don’t have the time to be able to go to the store when they have children home from school. So much emphasis has been put on “maintaining a distance” and “self-quarantine” for those who are at-risk, that many people have really started to heed the warnings. This means the grocery delivery business will continue to thrive until stores can keep up with stocking the shelves and people feel comfortable about leaving their homes again. 

Rise of No-Contact Deliveries

Another way that the coronavirus has impacted deliveries of all kinds is the rise of “no-contact deliveries”. Because there is even a concern that delivery personnel could transmit the virus (or get it from those whom they are delivering to) many companies are choosing to offer options that allow the receiver to designate a place where their delivery can be left without having to actually make contact with the delivery person. DoorDash is one of the latest to alter their delivery practices to meet the growing concern over the transmission of the Coronavirus through delivery services. They recently changed their default delivery option to “no contact” — although customers still have the option to change it. 

Similar in purpose to no-contact deliveries is the rise of curbside deliveries. This allows patrons to stay in their vehicle while their order is delivered to them. This is a popular and convenient option for people wishing for a meal from their favorite restaurant but not wanting to wait for a third-party delivery service to bring it to their home.      

New Players

Not every business was prepared to meet the exploding demand for take-out and home delivery, but many are jumping in to do what they can as quickly as possible. With mandatory closures in place, businesses must have other outlets to make a dime otherwise they may risk having to close for good. Expect to see home delivery, takeout, and curbside delivery expand into other areas beyond food and beverage. In fact, if you have a favorite place of business that you’d like to purchase from, you might want to contact them ahead of time to see if they can fill your request even if their doors are closed to customers. 

Get Help From GetSwift

Is your business having trouble keeping up with the demand for delivery? GetSwift can provide you with innovative technology that can help you automate dispatching, optimize driving routes, and keep in touch with your customers. There’s never been a better time to excel at delivery. Putting the right things in place now can help you get through this difficult time and set your business up for long-lasting success. Contact a member of our team today to learn how our delivery software can help you keep up with the pace of local delivery. 

Back to the Basics: What is Parcel Delivery Software?

Back to the Basics: What is Parcel Delivery Software?

parcel delivery service getswift

A parcel is a package essentially. In the mailing word, a parcel is any type of mail that is not a postcard, a letter, or a flat or large envelope. Most people think of parcels as boxes wrapped in brown paper or a brown box. Technically speaking, there is really no difference between a parcel and a package. The word parcel is more commonly used in the United Kingdom, whereas in the United States, package is more commonly used. When shipping, they are the same thing.

GetSwift offers an incredible parcel delivery software that will solve your three main problems when it comes to parcel delivery: lost parcels, parcels that are delivered late, and the wrong item shipped to the wrong address. GetSwift makes parcel delivery easy, with real-time driver tracking, route optimization for your parcel drivers, and advanced dispatching applications. In our continuing back to basics series, we’ll take a look at solving the common parcel delivery hiccups and tell you how GetSwift can help. Contact us today to learn more!

Common Hiccups in Parcel Delivery

Lost Parcels

Even with modern technology, parcels still get lost. This can be from a variety of reasons, such as their shipping information is wrong or incomplete, the parcels are small so they fall in-between cracks or get mixed up in bins, or they are just completely misplaced like being placed on a shelf and inadvertently forgotten. Tracking lost packages can be difficult, and more often than not, are simply replaced instead of found, which leads to lost revenue since you are shipping two items for the price of one.

Late Parcels

Late parcels are what will distinguish you from the crowded parcel delivery service market. When you deliver parcels later than promised, this is an indication of a fundamental delivery service problem. Often, this is where your parcel delivery software will shine and where you will see the most impact the quickest once implemented. Late parcels often come down to routes that are not optimized, so picture your delivery driver going back and forth instead of going in a relatively straight line.

Wrong Items

Depending on if you are a last mile delivery service or if you are the one packaging the items, this often comes down to the wrong item being packaged, although it can be a problem with labeling as well. Either way, when you deliver the wrong item, this is a loss in revenue as well because often you will have to return to the address to retrieve it, sometimes at no expense.

Sorting Parcels

Sorting parcels can contribute to some of the other common hiccups, especially when you lack a top-notch parcel delivery service. If parcels are sorted incorrectly, you may deliver the wrong items to the wrong addresses. If there is a delay in sorting, your parcel delivery will be late. And if there is carelessness or a rushed day in sorting, parcels can become lost.

Driver Turnover

Ultimately, a lot of the problems mentioned above can be attributed to employee error, which is why employees are so valuable. When you have a new employee, they are just learning the ropes, and there will be mistakes made. While this is to be expected, a high level of employee turnover not only is costly for the company in terms of training, but only increases the amount of errors made, which to the customer, only reflects poorly on the parcel delivery company. Furthermore, if you are pulling drivers to cover other routes, parcel delivery times will suffer overall — which, ultimately, is what you want to avoid.

Loss of Customers

While an error here or there is forgivable by the customer, if errors are frequent (this can mean even two errors), the customer will look elsewhere for parcel delivery services. If you are a last mile delivery service, your entire company depends upon on-time deliveries, meaning you could lose important contracts with other companies as well.

Choose GetSwift as Your Parcel Delivery Service of Choice

Parcel delivery is a surprisingly crowded industry. Many people tend just to think of the big players, such as the United States Postal Service, UPS, and FedEx. However, while these hold a big share of the market, the little guys play a valuable role, especially in local markets and in delivery services that the big companies are just not equipped to handle, such as perishable goods. To compete, you need a powerful and robust parcel delivery software that can optimize your operations and routes, schedule dispatching, track your driver’s performance, and offer real-time feedback to customers. Let’s face it, there’s something inherently cool in receiving a text message with the exact expected time of arrival.

GetSwift offers all of the above services and more. With unlimited integration capabilities, your parcel delivery software can churn out analytics that will allow you to discover inefficiencies, explore more routes, and optimize processes.

We offer a free trial, so discover today what we can do for you!

Back to the Basics: What is a Delivery Route Planner?

Back to the Basics: What is a Delivery Route Planner?

delivery route planning software getswift

When you first opened your delivery business, you probably only had a few customers. Planning your deliveries was easy; after all, you only had a handful of stops so you just went to the closest first then to the furthest out or vice versa, depending on priority. However, as your delivery business grew and your deliveries exploded, it was not as easy to plan routes as it was before. In fact, it was becoming quite complicated, taking more and more time to plan your deliveries. So what do you do now?

GetSwift offers a delivery route planner software that can help you maximize your delivery routes so that you are staying on track with timely deliveries and saving money in fuel and employee costs. In addition, our delivery route planner does much more than just plan your delivery route. It offers real-time driver tracking, advanced dispatching capabilities, a user-friendly driver app, automatic customer alerts, proof of delivery, and so much more. Below, we’ll continue our back to basics blog series by taking a look at what exactly is delivery route planning and how GetSwift can help you. Contact us today!

What are Delivery Route Planners?

Fundamentally, a delivery route planner is software that takes the place of a human scheduler. Instead of you sitting for hours, calculating the best routes for your drivers, delivery route planners will schedule stops for your drivers or fleets. Many, if not most, delivery route planners do much more than this, including GetSwift’s delivery route planner. They can show you where your drivers are in real-time. They can offer on-demand dispatching and driver feedback in terms of accidents and the like. Those using AI technology (artificial intelligence) can use machine learning to further maximize your drivers’ routes and alter routes according to real-time traffic conditions.

Does Your Delivery Business Need a Delivery Route Planner?

GetSwift gets asked this question all the time. What if your current method of delivery route planning is working? Why should you switch? There are some tell-tale signs that you probably need a sophisticated delivery route planner. Some of these signs include:

  • Your transportation costs are spiraling out of control, and you have no idea as to the cause because you have no data to tell you such.
  • Your customers are complaining about late deliveries.
  • Your current delivery route planning is taking more and more time, maybe even requiring two or more people to do the job.
  • Your delivery route planners quit.
  • You are unsure of which routes are making money and which routes are losing money.
  • You yourself are becoming frustrated with the inefficiencies in your current delivery route planning methods.

Why You Need Delivery Route Planning Software

  • Route optimization guarantees on-time deliveries for the vast majority of the time.
  • Route optimization will maximize employees’ time.
  • Route optimization cuts down on employees’ driving, which decreases the chances of accidents, as well as is healthier for your employees.
  • Route optimization will keep costs down.

Choose GetSwift Today for All of Your Delivery Route Planning Needs

GetSwift began by delivery drivers who themselves were frustrated with the lack of delivery route planning tools available at the time. Since then, we have worked incredibly hard to deliver the best delivery route planning software for use by your startup or small to medium-sized business. As a Top Rated Local® delivery logistics software company, we are constantly striving to innovate and anticipate our customers’ needs so you can continue to stay ahead of the pack. When we make improvements, we hope you do as well, seeing a headache eliminated here and there.

GetSwift’s delivery route planning software has unlimited integrations with apps and other software. This allows you to connect your deliveries with orders, invoicing, analytics, and much more. Furthermore, you can customize our delivery management software to your business to meet your needs. Our customer service department can walk you through any problem that arises, as well as any app integration you may need. 

With advanced dispatching, real-time driver tracking, driver app, automatic customer alerts, customer feedback, proof of delivery, management of fleets and cash, and our top-notch analytical tools, GetSwift offers an all-in-one delivery route planning software that will take your delivery business to the next level.

Contact us today to get started!

Back to the Basics: What is Courier Delivery Software?

Back to the Basics: What is Courier Delivery Software?

A courier is someone who transports packages, documents, letters, and news from place to place. The need for the dissemination of information has existed since the dawn of humans. Thus, couriers have been around for thousands of years. In early history, the first couriers were runners who were trained to run long distances to deliver news, legal summons, love letters, military orders, and many other types of messages. 

One of the most famous couriers of all time was Pheidippides who ran all the way from Marathon in Greece to Athens to tell the others that they had defeated the Persians at the Battle of Marathon in the Greco-Persian war. The story goes that upon delivering the message, Pheidippides died. The distance that he ran, 26.2 miles, became our modern-day marathon named in honor of this event.

Courier services are still indispensable in the world, even with the power of the internet. Today, courier services consist of drivers who deliver packages to said destinations. The most well-known of these are UPS and FedEx. In order to deliver these packages timely, a powerful courier delivery software should be employed, such as those offered by GetSwift.

GetSwift offers the best courier delivery software for your courier business. Courier companies can really be any company that delivers items to others; however, most of the time, courier companies are those who deliver messages, packages, and letters from person to person or from business to business. With the internet, many small courier businesses are opening their doors, endeavoring to offer superior customer service over the big guys. However, in the courier business, on-time delivery, undamaged goods, and the correct order is still king. For that, you’ll need us. Call today!

What is Courier Delivery Software?

Courier delivery software streamlines the package delivery business to ensure your startup or small to medium-sized business is operating efficiently so that you are maximizing every penny. While this can be done the “old-fashioned way,” such as with spreadsheets and data entry, if you want to stay competitive, you will have to invest in technology, specifically courier delivery software.

What Courier Delivery Software Can Do for Your Business

Courier delivery software offers many benefits:

  • The automation of tasks. For example, many businesses or people require recurring deliveries. Thus, when you can automate the same packages to be delivered each week, you’ll eliminate the need to re-enter this information week after week. Furthermore, by allowing your customers to input their own orders with a user-friendly interface, the order entry will part will be eliminated for you, leaving you to focus on the packaging and delivery portion.
  • Tracking. Tracking orders is crucial to the courier business, as you need to know where your orders are at each stage of the delivery process. This allows you to track and analyze delivery inefficiencies, as well as which routes are profitable and which are not-so-profitable. 
  • Optimizing routes. Once you can track your packages, you’ll be able to optimize your delivery driver’s (or whatever your chosen delivery method is) route. Route optimization is truly where the power of the courier delivery software comes into play. If you are wasting gas money by having your driver drive all over town and by paying them extra to drive all around time, you will quickly lose not only customers when deliveries are late, but you’ll also lose money, which affects the bottomline.
  • Specialization. Many smaller courier companies are breaking into the courier business by specializing. Companies such as food delivery services specialize in delivering food items to customers, or grocery delivery services only deliver groceries. These companies can create a niche not only in their chosen market, but also by utilizing courier delivery software to offer superior services than the bigger guys in town. By delivering items that bigger companies can’t due to the expense (coffee delivery, anyone?), you can quickly grow, expand, and create jobs in your local community, making a difference in the lives not only of your customers, but also in the lives of those you employ.

GetSwift is Your Go-To Company for Courier Delivery Software

Courier delivery software can take your courier business to the next level quickly. In the 21st century, if you are not utilizing technology in every way you can, you can bet your competitors are, which is where you can quickly lose ground, lose money, and fall behind.

GetSwift offers the best courier delivery software solutions, including route optimization, that can take your business from a mom and pop to a full-blown courier business with multiple locations and many employees. UPS was founded in 1907 in Seattle by two teenage boys who delivered packages on foot and by bike. Everyone has to start somewhere; GetSwift can be your somewhere.

Contact us today for a free trial of our courier delivery software solution!

Back to the Basics: What is eCommerce Delivery Management Software?

Back to the Basics: What is eCommerce Delivery Management Software?

best ecommerce delivery management software getswift

When it comes to the world of eCommerce, time is everything. When customers make an order, they want it delivered as close to instantaneous as possible, and the company who can make that happen often is the winner in the crowded field of online retailers. Yet, ecommerce, or transactions conducted online, shows no sign of slowing down. In fact, every year, more people order people online. By 2021, the number of people in the United States who order at least one thing online is expected to reach 230.5 million, a figure that is about ⅔ of the United States population, or the majority of adults. This means that there is still ample opportunity for startups and small businesses to enter the field of eCommerce and come out on top. However, you will most definitely need help in order to do so.

GetSwift offers the best eCommerce delivery management software that can shrink delivery times, offer real-time tracking, and compile your data so you know exactly which parts of your business are working and which aren’t. Our mission is to help you eliminate inefficiencies and make on-time deliveries to your customers every time. Below, we’ll take a look at what exactly is eCommerce delivery management software and how GetSwift can help. Contact us today!

What is Ecommerce Delivery Management Software?

Ecommerce delivery management software is software that allows you to manage your orders through your online store. There are certain key items that you will need in your eCommerce delivery management software that will help streamline your deliveries and ensure your orders are on-time. Remember, in the world of the internet, time is a lot faster than your deliveries. The trick is to make time go by faster with lightning-quick delivery services. Here’s how:

  • Automate. The more you can automate your eCommerce business, the better off your customers will be. If you are still manually entering order and tracking information and you’re doing things that computers can do instantaneously, you will lose the game. When your customers make an order, it needs to go straight into the system for fulfillment. If you are still using spreadsheets, it’s time to kick those to the curb.
  • Real-time updates. Real-time updates are now almost the norm for eCommerce. After all, your customers ordered online, so in their mind, their products are closer than they truly are. Thus, by managing expectations, telling your customers where their package is and how long it will take for it to arrive, you will help to temper the expectations of instantaneousness. You will also eliminate a lot of wasted time by responding to customers’ emails of “where’s my package?” You’ll want to choose an eCommerce delivery management software that offers real-time updates, such as GetSwift.
  • Integrate. Running a startup or a small to medium-sized business often takes numerous programs that have different functions, from running payroll to tracking customers’ information and sales. You most definitely need an eCommerce delivery management system that is able to integrate with every other program and software you are running. This also ensures that in the future as more apps are released that you want to use to maximize other areas of your business that your eCommerce delivery management software won’t be out of date any time soon.
  • Numbers. While most people don’t exactly enjoy numbers, someone in your organization does, and that person will need the number from your eCommerce delivery management software in order to discover inefficiencies, see if there are any problems with drivers, see which delivery routes are the most profitable, see which products sold the most at a given time, and lay all of this information out for your number/accountant guru and for those who simply need a nice pie chart.
  • Optimize routes. It’s a given these days that most eCommerce delivery management software systems will optimize routes. However, some are much better than others, are more user-friendly, and some take into account current traffic conditions as well. There can be a lot of money lost in drivers getting lost, not to mention a delay in the delivering of packages, which is what matters most to your customers. Thus, if your eCommerce delivery management software does not optimize routes, you should run the other direction.

Why GetSwift Is Your Choice For Ecommerce Delivery Management Software

If you’ve looked into delivery management software or last mile delivery software for your eCommerce-based business, odds are, you found a lot out there. While on the surface these softwares look alike, you will find that there are miles that actually separates them from one another.

GetSwift is the best eCommerce delivery management software, hands down. We offer all of the aforementioned tools, as well as advanced dispatching, real-time driver-tracking, an easy-to-use driver app, a proof of delivery system, the ability to manage your fleets, and the ability to track driver’s cash payments, floats, bonuses, and more. As a Top Rated Local® delivery logistics software company, we take pride in being the best in the industry, yet we are never content to sit on our laurels. We are constantly innovating to make your delivery business more efficient, which in turn gives you more free time to grow your business.

GetSwift offers amazing customer service who can troubleshoot any problems you may be having and get you back on track in a timely fashion. When you succeed, we succeed.

Contact us today for a free eCommerce delivery management software trial!

Back to the Basics: How Delivery Management Software Can Transform Your Business

Back to the Basics: How Delivery Management Software Can Transform Your Business

best delivery management software getswift

Using Delivery Management Software as a Tool to Grow Your Business

GetSwift offers the best delivery management software, offering you powerful tools so that you can maximize your last mile delivery services. We started GetSwift because we were in the delivery business and realized that there had to be a better way to do things. We set out to create a solution to solve our problems. Once we did, we realized we had to share this with other startups and small to medium-sized businesses. Hence, GetSwift was born.

We’ve been taking a hard look at the basics of delivery management software in this ongoing blog series. Today, we’ll examine how delivery management software can transform your startup or small to medium-sized business. Contact us today for your free trial!

How Delivery Management Software Can Transform Your Business

Maximize the Customer Experience

Consumers these days demand more and more because businesses are able to deliver more. One hundred years ago, there was no such expectation, especially if there was just one person in the town who could deliver a said service. For example, when you only had one doctor in town, when you were sick, you didn’t have a choice — you had to see that doctor, whether they were good or not. Today, you have dozens of doctors to choose from, and if you believe one to be incompetent, there’s another to try.

This applies to your delivery business as well, whether you are a courier business, or a cannabis business. If you don’t meet your customers’ expectations (and preferably exceed them), your customers will go elsewhere. Thus, you need a delivery management software solution, such as GetSwift’s, that can notify customers automatically by sending them text message with an estimated time of arrival and by giving them a live tracking map. You also can solicit customer feedback by way of reviews that can help grow your business and by way of suggestions that can help you improve your business. You can give your delivery driver the power to make order changes, if for example, you own a milk delivery, water delivery, or cannabis delivery system, as well as the ability to take payments and problem solve as well. 

In sum, you need a delivery management software system that not only can meet customers’ demands, but also can expect their future needs. An example of this is future delivery needs, such as subscription services, which is growing by leaps and bounds. Subscription services are recurring orders, such as weekly milk deliveries and water deliveries to your office. By allowing customers to subscribe, you are taking one more task off their plates every day, thus making their lives easier. And when you make their lives easier, they become raving fans, who recommend you to their friends and family, and the next thing you know, your business is exploding — all because of delivery management software.

The real power of delivery management software is in its ability to take one more thing off the plates of you, the small business owner. The process is cyclical; you make your customers’ lives easier with your products and/or services; they make your life easier by helping you to grow your business. The way to improve lives is to anticipate your customers’ needs before they know they need something. Delivery management software gives your customers’ access to not only the last mile part of your delivery system, but to the whole shebang.

GetSwift strives every day to make our delivery management software optimal for our clients. By constantly innovating our services, offering integrations with other applications, and streamlining our processes, we hope to pass this along to you, who then can pass it along to your customers. GetSwift can maximize routes, offer real-time driver tracking, and help you with fleet management services. You can track your cash and analyze your data to find inefficiencies and work to fix them.

There is so much that our powerful and robust delivery management software can do that you truly have to try it to experience it for yourself. We offer a free trial, so you can see how our system truly can transform your business.

Contact us today!