How Coronavirus is Affecting the Local Delivery Business

How Coronavirus is Affecting the Local Delivery Business

Over the past few years, the business of local delivery has been increasing steadily as companies continue to push to compete with corporations like Amazon and Walmart. Restaurants have been some of the biggest contributors, with grocery stores not far behind. However, no matter your industry, the recent coronavirus outbreak has made it more important than ever to be able to reach your customers outside of your place of business. We’re going to explore how this recent epidemic is changing the face of local delivery and what you can do if your business is struggling to keep up. Here are just a few ways that coronavirus is having a big impact on the local delivery business: 

Increased Demand

Demand for local delivery has understandably skyrocketed. Delivery volume on GetSwift’s platform increased by 130% after social distancing began in the US. While demand is on the rise in just about every sector, no other industry has seen a bigger impact so far than the grocery business.  According to a recent article, grocery delivery is seeing the biggest boost. In fact, in the last month alone, downloads for Instacart increased by over 200%. Unlike restaurants, most grocery stores haven’t actually shut their doors. So, what is the reason for the sharp increase in online ordering? 

There are likely several reasons why people are choosing to shop from their phones instead of going to the store. First, people are frustrated with experiencing empty shelves and long checkout lines. They are spending more time going from store to store trying to find what they need. And, some people don’t have the time to be able to go to the store when they have children home from school. So much emphasis has been put on “maintaining a distance” and “self-quarantine” for those who are at-risk, that many people have really started to heed the warnings. This means the grocery delivery business will continue to thrive until stores can keep up with stocking the shelves and people feel comfortable about leaving their homes again. 

Rise of No-Contact Deliveries

Another way that the coronavirus has impacted deliveries of all kinds is the rise of “no-contact deliveries”. Because there is even a concern that delivery personnel could transmit the virus (or get it from those whom they are delivering to) many companies are choosing to offer options that allow the receiver to designate a place where their delivery can be left without having to actually make contact with the delivery person. DoorDash is one of the latest to alter their delivery practices to meet the growing concern over the transmission of the Coronavirus through delivery services. They recently changed their default delivery option to “no contact” — although customers still have the option to change it. 

Similar in purpose to no-contact deliveries is the rise of curbside deliveries. This allows patrons to stay in their vehicle while their order is delivered to them. This is a popular and convenient option for people wishing for a meal from their favorite restaurant but not wanting to wait for a third-party delivery service to bring it to their home.      

New Players

Not every business was prepared to meet the exploding demand for take-out and home delivery, but many are jumping in to do what they can as quickly as possible. With mandatory closures in place, businesses must have other outlets to make a dime otherwise they may risk having to close for good. Expect to see home delivery, takeout, and curbside delivery expand into other areas beyond food and beverage. In fact, if you have a favorite place of business that you’d like to purchase from, you might want to contact them ahead of time to see if they can fill your request even if their doors are closed to customers. 

Get Help From GetSwift

Is your business having trouble keeping up with the demand for delivery? GetSwift can provide you with innovative technology that can help you automate dispatching, optimize driving routes, and keep in touch with your customers. There’s never been a better time to excel at delivery. Putting the right things in place now can help you get through this difficult time and set your business up for long-lasting success. Contact a member of our team today to learn how our delivery software can help you keep up with the pace of local delivery. 

Back to the Basics: What is Parcel Delivery Software?

Back to the Basics: What is Parcel Delivery Software?

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A parcel is a package essentially. In the mailing word, a parcel is any type of mail that is not a postcard, a letter, or a flat or large envelope. Most people think of parcels as boxes wrapped in brown paper or a brown box. Technically speaking, there is really no difference between a parcel and a package. The word parcel is more commonly used in the United Kingdom, whereas in the United States, package is more commonly used. When shipping, they are the same thing.

GetSwift offers an incredible parcel delivery software that will solve your three main problems when it comes to parcel delivery: lost parcels, parcels that are delivered late, and the wrong item shipped to the wrong address. GetSwift makes parcel delivery easy, with real-time driver tracking, route optimization for your parcel drivers, and advanced dispatching applications. In our continuing back to basics series, we’ll take a look at solving the common parcel delivery hiccups and tell you how GetSwift can help. Contact us today to learn more!

Common Hiccups in Parcel Delivery

Lost Parcels

Even with modern technology, parcels still get lost. This can be from a variety of reasons, such as their shipping information is wrong or incomplete, the parcels are small so they fall in-between cracks or get mixed up in bins, or they are just completely misplaced like being placed on a shelf and inadvertently forgotten. Tracking lost packages can be difficult, and more often than not, are simply replaced instead of found, which leads to lost revenue since you are shipping two items for the price of one.

Late Parcels

Late parcels are what will distinguish you from the crowded parcel delivery service market. When you deliver parcels later than promised, this is an indication of a fundamental delivery service problem. Often, this is where your parcel delivery software will shine and where you will see the most impact the quickest once implemented. Late parcels often come down to routes that are not optimized, so picture your delivery driver going back and forth instead of going in a relatively straight line.

Wrong Items

Depending on if you are a last mile delivery service or if you are the one packaging the items, this often comes down to the wrong item being packaged, although it can be a problem with labeling as well. Either way, when you deliver the wrong item, this is a loss in revenue as well because often you will have to return to the address to retrieve it, sometimes at no expense.

Sorting Parcels

Sorting parcels can contribute to some of the other common hiccups, especially when you lack a top-notch parcel delivery service. If parcels are sorted incorrectly, you may deliver the wrong items to the wrong addresses. If there is a delay in sorting, your parcel delivery will be late. And if there is carelessness or a rushed day in sorting, parcels can become lost.

Driver Turnover

Ultimately, a lot of the problems mentioned above can be attributed to employee error, which is why employees are so valuable. When you have a new employee, they are just learning the ropes, and there will be mistakes made. While this is to be expected, a high level of employee turnover not only is costly for the company in terms of training, but only increases the amount of errors made, which to the customer, only reflects poorly on the parcel delivery company. Furthermore, if you are pulling drivers to cover other routes, parcel delivery times will suffer overall — which, ultimately, is what you want to avoid.

Loss of Customers

While an error here or there is forgivable by the customer, if errors are frequent (this can mean even two errors), the customer will look elsewhere for parcel delivery services. If you are a last mile delivery service, your entire company depends upon on-time deliveries, meaning you could lose important contracts with other companies as well.

Choose GetSwift as Your Parcel Delivery Service of Choice

Parcel delivery is a surprisingly crowded industry. Many people tend just to think of the big players, such as the United States Postal Service, UPS, and FedEx. However, while these hold a big share of the market, the little guys play a valuable role, especially in local markets and in delivery services that the big companies are just not equipped to handle, such as perishable goods. To compete, you need a powerful and robust parcel delivery software that can optimize your operations and routes, schedule dispatching, track your driver’s performance, and offer real-time feedback to customers. Let’s face it, there’s something inherently cool in receiving a text message with the exact expected time of arrival.

GetSwift offers all of the above services and more. With unlimited integration capabilities, your parcel delivery software can churn out analytics that will allow you to discover inefficiencies, explore more routes, and optimize processes.

We offer a free trial, so discover today what we can do for you!

Back to the Basics: What is a Delivery Route Planner?

Back to the Basics: What is a Delivery Route Planner?

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When you first opened your delivery business, you probably only had a few customers. Planning your deliveries was easy; after all, you only had a handful of stops so you just went to the closest first then to the furthest out or vice versa, depending on priority. However, as your delivery business grew and your deliveries exploded, it was not as easy to plan routes as it was before. In fact, it was becoming quite complicated, taking more and more time to plan your deliveries. So what do you do now?

GetSwift offers a delivery route planner software that can help you maximize your delivery routes so that you are staying on track with timely deliveries and saving money in fuel and employee costs. In addition, our delivery route planner does much more than just plan your delivery route. It offers real-time driver tracking, advanced dispatching capabilities, a user-friendly driver app, automatic customer alerts, proof of delivery, and so much more. Below, we’ll continue our back to basics blog series by taking a look at what exactly is delivery route planning and how GetSwift can help you. Contact us today!

What are Delivery Route Planners?

Fundamentally, a delivery route planner is software that takes the place of a human scheduler. Instead of you sitting for hours, calculating the best routes for your drivers, delivery route planners will schedule stops for your drivers or fleets. Many, if not most, delivery route planners do much more than this, including GetSwift’s delivery route planner. They can show you where your drivers are in real-time. They can offer on-demand dispatching and driver feedback in terms of accidents and the like. Those using AI technology (artificial intelligence) can use machine learning to further maximize your drivers’ routes and alter routes according to real-time traffic conditions.

Does Your Delivery Business Need a Delivery Route Planner?

GetSwift gets asked this question all the time. What if your current method of delivery route planning is working? Why should you switch? There are some tell-tale signs that you probably need a sophisticated delivery route planner. Some of these signs include:

  • Your transportation costs are spiraling out of control, and you have no idea as to the cause because you have no data to tell you such.
  • Your customers are complaining about late deliveries.
  • Your current delivery route planning is taking more and more time, maybe even requiring two or more people to do the job.
  • Your delivery route planners quit.
  • You are unsure of which routes are making money and which routes are losing money.
  • You yourself are becoming frustrated with the inefficiencies in your current delivery route planning methods.

Why You Need Delivery Route Planning Software

  • Route optimization guarantees on-time deliveries for the vast majority of the time.
  • Route optimization will maximize employees’ time.
  • Route optimization cuts down on employees’ driving, which decreases the chances of accidents, as well as is healthier for your employees.
  • Route optimization will keep costs down.

Choose GetSwift Today for All of Your Delivery Route Planning Needs

GetSwift began by delivery drivers who themselves were frustrated with the lack of delivery route planning tools available at the time. Since then, we have worked incredibly hard to deliver the best delivery route planning software for use by your startup or small to medium-sized business. As a Top Rated Local® delivery logistics software company, we are constantly striving to innovate and anticipate our customers’ needs so you can continue to stay ahead of the pack. When we make improvements, we hope you do as well, seeing a headache eliminated here and there.

GetSwift’s delivery route planning software has unlimited integrations with apps and other software. This allows you to connect your deliveries with orders, invoicing, analytics, and much more. Furthermore, you can customize our delivery management software to your business to meet your needs. Our customer service department can walk you through any problem that arises, as well as any app integration you may need. 

With advanced dispatching, real-time driver tracking, driver app, automatic customer alerts, customer feedback, proof of delivery, management of fleets and cash, and our top-notch analytical tools, GetSwift offers an all-in-one delivery route planning software that will take your delivery business to the next level.

Contact us today to get started!

Back to the Basics: What is Courier Delivery Software?

Back to the Basics: What is Courier Delivery Software?

A courier is someone who transports packages, documents, letters, and news from place to place. The need for the dissemination of information has existed since the dawn of humans. Thus, couriers have been around for thousands of years. In early history, the first couriers were runners who were trained to run long distances to deliver news, legal summons, love letters, military orders, and many other types of messages. 

One of the most famous couriers of all time was Pheidippides who ran all the way from Marathon in Greece to Athens to tell the others that they had defeated the Persians at the Battle of Marathon in the Greco-Persian war. The story goes that upon delivering the message, Pheidippides died. The distance that he ran, 26.2 miles, became our modern-day marathon named in honor of this event.

Courier services are still indispensable in the world, even with the power of the internet. Today, courier services consist of drivers who deliver packages to said destinations. The most well-known of these are UPS and FedEx. In order to deliver these packages timely, a powerful courier delivery software should be employed, such as those offered by GetSwift.

GetSwift offers the best courier delivery software for your courier business. Courier companies can really be any company that delivers items to others; however, most of the time, courier companies are those who deliver messages, packages, and letters from person to person or from business to business. With the internet, many small courier businesses are opening their doors, endeavoring to offer superior customer service over the big guys. However, in the courier business, on-time delivery, undamaged goods, and the correct order is still king. For that, you’ll need us. Call today!

What is Courier Delivery Software?

Courier delivery software streamlines the package delivery business to ensure your startup or small to medium-sized business is operating efficiently so that you are maximizing every penny. While this can be done the “old-fashioned way,” such as with spreadsheets and data entry, if you want to stay competitive, you will have to invest in technology, specifically courier delivery software.

What Courier Delivery Software Can Do for Your Business

Courier delivery software offers many benefits:

  • The automation of tasks. For example, many businesses or people require recurring deliveries. Thus, when you can automate the same packages to be delivered each week, you’ll eliminate the need to re-enter this information week after week. Furthermore, by allowing your customers to input their own orders with a user-friendly interface, the order entry will part will be eliminated for you, leaving you to focus on the packaging and delivery portion.
  • Tracking. Tracking orders is crucial to the courier business, as you need to know where your orders are at each stage of the delivery process. This allows you to track and analyze delivery inefficiencies, as well as which routes are profitable and which are not-so-profitable. 
  • Optimizing routes. Once you can track your packages, you’ll be able to optimize your delivery driver’s (or whatever your chosen delivery method is) route. Route optimization is truly where the power of the courier delivery software comes into play. If you are wasting gas money by having your driver drive all over town and by paying them extra to drive all around time, you will quickly lose not only customers when deliveries are late, but you’ll also lose money, which affects the bottomline.
  • Specialization. Many smaller courier companies are breaking into the courier business by specializing. Companies such as food delivery services specialize in delivering food items to customers, or grocery delivery services only deliver groceries. These companies can create a niche not only in their chosen market, but also by utilizing courier delivery software to offer superior services than the bigger guys in town. By delivering items that bigger companies can’t due to the expense (coffee delivery, anyone?), you can quickly grow, expand, and create jobs in your local community, making a difference in the lives not only of your customers, but also in the lives of those you employ.

GetSwift is Your Go-To Company for Courier Delivery Software

Courier delivery software can take your courier business to the next level quickly. In the 21st century, if you are not utilizing technology in every way you can, you can bet your competitors are, which is where you can quickly lose ground, lose money, and fall behind.

GetSwift offers the best courier delivery software solutions, including route optimization, that can take your business from a mom and pop to a full-blown courier business with multiple locations and many employees. UPS was founded in 1907 in Seattle by two teenage boys who delivered packages on foot and by bike. Everyone has to start somewhere; GetSwift can be your somewhere.

Contact us today for a free trial of our courier delivery software solution!

Back to the Basics: What is eCommerce Delivery Management Software?

Back to the Basics: What is eCommerce Delivery Management Software?

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When it comes to the world of eCommerce, time is everything. When customers make an order, they want it delivered as close to instantaneous as possible, and the company who can make that happen often is the winner in the crowded field of online retailers. Yet, ecommerce, or transactions conducted online, shows no sign of slowing down. In fact, every year, more people order people online. By 2021, the number of people in the United States who order at least one thing online is expected to reach 230.5 million, a figure that is about ⅔ of the United States population, or the majority of adults. This means that there is still ample opportunity for startups and small businesses to enter the field of eCommerce and come out on top. However, you will most definitely need help in order to do so.

GetSwift offers the best eCommerce delivery management software that can shrink delivery times, offer real-time tracking, and compile your data so you know exactly which parts of your business are working and which aren’t. Our mission is to help you eliminate inefficiencies and make on-time deliveries to your customers every time. Below, we’ll take a look at what exactly is eCommerce delivery management software and how GetSwift can help. Contact us today!

What is Ecommerce Delivery Management Software?

Ecommerce delivery management software is software that allows you to manage your orders through your online store. There are certain key items that you will need in your eCommerce delivery management software that will help streamline your deliveries and ensure your orders are on-time. Remember, in the world of the internet, time is a lot faster than your deliveries. The trick is to make time go by faster with lightning-quick delivery services. Here’s how:

  • Automate. The more you can automate your eCommerce business, the better off your customers will be. If you are still manually entering order and tracking information and you’re doing things that computers can do instantaneously, you will lose the game. When your customers make an order, it needs to go straight into the system for fulfillment. If you are still using spreadsheets, it’s time to kick those to the curb.
  • Real-time updates. Real-time updates are now almost the norm for eCommerce. After all, your customers ordered online, so in their mind, their products are closer than they truly are. Thus, by managing expectations, telling your customers where their package is and how long it will take for it to arrive, you will help to temper the expectations of instantaneousness. You will also eliminate a lot of wasted time by responding to customers’ emails of “where’s my package?” You’ll want to choose an eCommerce delivery management software that offers real-time updates, such as GetSwift.
  • Integrate. Running a startup or a small to medium-sized business often takes numerous programs that have different functions, from running payroll to tracking customers’ information and sales. You most definitely need an eCommerce delivery management system that is able to integrate with every other program and software you are running. This also ensures that in the future as more apps are released that you want to use to maximize other areas of your business that your eCommerce delivery management software won’t be out of date any time soon.
  • Numbers. While most people don’t exactly enjoy numbers, someone in your organization does, and that person will need the number from your eCommerce delivery management software in order to discover inefficiencies, see if there are any problems with drivers, see which delivery routes are the most profitable, see which products sold the most at a given time, and lay all of this information out for your number/accountant guru and for those who simply need a nice pie chart.
  • Optimize routes. It’s a given these days that most eCommerce delivery management software systems will optimize routes. However, some are much better than others, are more user-friendly, and some take into account current traffic conditions as well. There can be a lot of money lost in drivers getting lost, not to mention a delay in the delivering of packages, which is what matters most to your customers. Thus, if your eCommerce delivery management software does not optimize routes, you should run the other direction.

Why GetSwift Is Your Choice For Ecommerce Delivery Management Software

If you’ve looked into delivery management software or last mile delivery software for your eCommerce-based business, odds are, you found a lot out there. While on the surface these softwares look alike, you will find that there are miles that actually separates them from one another.

GetSwift is the best eCommerce delivery management software, hands down. We offer all of the aforementioned tools, as well as advanced dispatching, real-time driver-tracking, an easy-to-use driver app, a proof of delivery system, the ability to manage your fleets, and the ability to track driver’s cash payments, floats, bonuses, and more. As a Top Rated Local® delivery logistics software company, we take pride in being the best in the industry, yet we are never content to sit on our laurels. We are constantly innovating to make your delivery business more efficient, which in turn gives you more free time to grow your business.

GetSwift offers amazing customer service who can troubleshoot any problems you may be having and get you back on track in a timely fashion. When you succeed, we succeed.

Contact us today for a free eCommerce delivery management software trial!

Back to the Basics: How Delivery Management Software Can Transform Your Business

Back to the Basics: How Delivery Management Software Can Transform Your Business

best delivery management software getswift

Using Delivery Management Software as a Tool to Grow Your Business

GetSwift offers the best delivery management software, offering you powerful tools so that you can maximize your last mile delivery services. We started GetSwift because we were in the delivery business and realized that there had to be a better way to do things. We set out to create a solution to solve our problems. Once we did, we realized we had to share this with other startups and small to medium-sized businesses. Hence, GetSwift was born.

We’ve been taking a hard look at the basics of delivery management software in this ongoing blog series. Today, we’ll examine how delivery management software can transform your startup or small to medium-sized business. Contact us today for your free trial!

How Delivery Management Software Can Transform Your Business

Maximize the Customer Experience

Consumers these days demand more and more because businesses are able to deliver more. One hundred years ago, there was no such expectation, especially if there was just one person in the town who could deliver a said service. For example, when you only had one doctor in town, when you were sick, you didn’t have a choice — you had to see that doctor, whether they were good or not. Today, you have dozens of doctors to choose from, and if you believe one to be incompetent, there’s another to try.

This applies to your delivery business as well, whether you are a courier business, or a cannabis business. If you don’t meet your customers’ expectations (and preferably exceed them), your customers will go elsewhere. Thus, you need a delivery management software solution, such as GetSwift’s, that can notify customers automatically by sending them text message with an estimated time of arrival and by giving them a live tracking map. You also can solicit customer feedback by way of reviews that can help grow your business and by way of suggestions that can help you improve your business. You can give your delivery driver the power to make order changes, if for example, you own a milk delivery, water delivery, or cannabis delivery system, as well as the ability to take payments and problem solve as well. 

In sum, you need a delivery management software system that not only can meet customers’ demands, but also can expect their future needs. An example of this is future delivery needs, such as subscription services, which is growing by leaps and bounds. Subscription services are recurring orders, such as weekly milk deliveries and water deliveries to your office. By allowing customers to subscribe, you are taking one more task off their plates every day, thus making their lives easier. And when you make their lives easier, they become raving fans, who recommend you to their friends and family, and the next thing you know, your business is exploding — all because of delivery management software.

The real power of delivery management software is in its ability to take one more thing off the plates of you, the small business owner. The process is cyclical; you make your customers’ lives easier with your products and/or services; they make your life easier by helping you to grow your business. The way to improve lives is to anticipate your customers’ needs before they know they need something. Delivery management software gives your customers’ access to not only the last mile part of your delivery system, but to the whole shebang.

GetSwift strives every day to make our delivery management software optimal for our clients. By constantly innovating our services, offering integrations with other applications, and streamlining our processes, we hope to pass this along to you, who then can pass it along to your customers. GetSwift can maximize routes, offer real-time driver tracking, and help you with fleet management services. You can track your cash and analyze your data to find inefficiencies and work to fix them.

There is so much that our powerful and robust delivery management software can do that you truly have to try it to experience it for yourself. We offer a free trial, so you can see how our system truly can transform your business.

Contact us today!

Back to the Basics: What is the Best Delivery Management Software?

Back to the Basics: What is the Best Delivery Management Software?

Running a small to medium-sized business or a startup is definitely no walk along a white, sandy beach, with the sun setting over the ocean, and a pina colada in one hand. In fact, most of the time, it’s quite the opposite. It’s an all-out sprint from the moment you get up in the morning till the moment you go to bed that entails jumping over hurdles, avoiding the barracudas, and trying not to get eaten by the sharks.

GetSwift has one mission — to help ease the lives of small business owners across the nation and the world by providing the best delivery management software. Designed to fit your business no matter the size, our best delivery management software can revolutionize the way you do business. Below, we’re going to take you back to the basics and explain exactly what delivery management software is and why we are the best. Contact us today for a free trial or demo!

What is Delivery Management Software?

Delivery management software is much what its name says it is: software that aids in the management of deliveries. This can include the organization, administration, and the supervision of the people who are doing the actual packaging and delivering of the goods, as well as encompassing the processes and technology to do so.

In the grand scheme of things, the delivery portion of your business should be the easy part. After all, the hard part was getting the sale in the first place. You had to get the lead, turn the lead into a prospect, make the sale, and then close the deal. After that, it’s simply a matter of delivering the product agreed upon. Sounds simple? Far from it.

The delivering of your goods is basically what will determine if you keep your customer or lose them. For example, your customer expects goods that are undamaged, are delivered on time, and are what they ordered. If you deliver the wrong product, a damaged item, or your delivery is late, the chances of keeping this customer that you’ve worked so hard to cultivate plummets, even with a great customer service team. Because if you delivered what turns out to be the birthday present for a six-year-old late, you can guarantee you have almost no chance of recovering that customer.

This is why having a top-notch delivery management software system in place is so vital to the health and well-being of your business, whether it’s a startup or a more established small to medium-sized business. You need a robust software that can help reduce driver times, track your vehicles, optimize your driver’s route, have a smart dispatch system, and ensure the delivery of the proper items. You’ll want a delivery management software that puts the power of deliveries in the driver’s hands, so that they can communicate to the customer, process orders, and make changes on the spot. Never underestimate the power of a phone call when a driver is running late due to a hail or snow storm or a traffic accident. Most people understand unforeseen delays and forgive them; what they don’t forgive is no communication about these delays.

Why We Offer the Best Delivery Management Software

GetSwift offers the best delivery management software, with automatic customer alerts with live-tracking maps and ETAs, customer feedback opportunities, and data analysis so you can track delivery times and driver’s individual performance. Our best delivery management software can be integrated with our top-rated Scheduling+ software and Delivery Biz Pro’s software to help you better manage your deliveries and personnel. With so many options and features, your business truly can’t afford not to have the best delivery management software right at your fingertips. And the best part of all? All of our best delivery management software can be customized, making it perfect for your needs.

Many apps work great with GetSwift and can be used as additional tools for your startup or small to medium-sized business. From Spotify and Grubhub to WordPress and Square, our delivery management software requires very little change on your end, besides the use of it. You are simply migrating your small business delivery operations to our software, which we’d be more than happy to heap with.

So what are you waiting for? Try a free trial or demo of our last mile delivery software today!

Back to the Basics: What is Last Mile Delivery?

Back to the Basics: What is Last Mile Delivery?

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If you’ve ever run a race, you know that the last mile can be the most difficult part. Yet, when you see the finish line, you usually have a last burst of energy to plow you through to the end, mainly because you just want the pain, agony, and, oftentimes, the mental struggle to be over. Yet, once the race is over, and you look back and see your accomplishments, you often feel elated and extremely proud. Sometimes, last mile delivery can feel the same, but the struggles you endure are worth it.

GetSwift specializes in offering last mile delivery software for start-ups and small to medium-sized businesses. You will increase efficiencies, maximize your employees’ time, and cut down on late deliveries, making your customers extremely happy. And these are just some of the benefits of our last mile delivery software. Below, we’re embarking on a blog series to explain exactly what our powerful last mile delivery software can do for your business. We invite you to try a free trial and experience our delivery management software today!

What is Last-Mile Delivery?

Just like what it sounds like, last mile delivery is when goods are moved on the last mile of its delivery route, usually to the consumer’s or the business’ home or office. So, when you place an order with a company, that company packages the goods and then ships it out. With the US postal system, for example, it usually has multiple stops before it reaches you. The last mile would be considered when the package reaches your local post office and is sent with your postal delivery person for delivery.

Similarly, when you purchase an item from a delivery business, say from a milk delivery business, the last mile could be just one stop — from the milk business to your front door. Regardless of the situation, the goal is the same — to deliver the goods to you quickly, efficiently, and cost-effectively. As the internet continues to grow and more people order online than ever before, there is growing demand for goods to arrive extremely quickly — sometimes in 24 hours. To compete with the likes of huge corporations, such as Amazon, small to medium-sized businesses have to level-up their last mile deliveries. They do this through finding and implementing a powerful delivery management software system that lives up to its hype.

Why choose GetSwift’s Last-Mile Delivery Software?

As a startup of a small to medium-sized business owner, you have a lot on your plate. Sometimes, it’s not worth reinventing the wheel, and when you have a powerful last mile delivery system already in place that is cost-effective and saves time, it just doesn’t make sense to start over.

GetSwift’s last mile delivery software features advanced dispatching, route optimization, real-time driver tracking, driver app, automatic customer alerts, customer feedback, proof of delivery, data and business intelligence, and so much more. No matter your business, from ecommerce to healthcare and courier services, we can help. After all, the name of the game is  maximizing the margins. When you can shrink delivery times, your business expands. When you give customers notifications of delivery and exceed their expectations, you gain customer loyalty and valuable referrals. When you have a delivery management system in place that works, your business has no choice but to soar.

Choose GetSwift For Your Last-Mile Delivery Software

In a race, it’s often not how you start that matters, but how you finish. It’s the last mile that often determines the winner; it’s the one who has the stamina and endurance to push through the mental barriers to finish strong.

With GetSwift’s last mile delivery software, your startup or small to medium-sized business will have the tools it needs to finish strong. There truly is no risk. We offer a free trial, so you can determine for yourself is GetSwift’s delivery management software solution is for you. Our sales department can answer all of your questions so that you can get started, or our customer support team can help you with any problems you may run into. We can walk you through the process, explain all of the software logistics, and make sure you understand all of the powerful last mile delivery tools available to you.

Learn more about GetSwift’s delivery management software. Contact us for a free trial today!

The Challenges of Last-Mile Delivery

The Challenges of Last-Mile Delivery

Last-mile delivery is becoming more and more important, regardless of the type of goods you sell. With the rise of e-commerce, the competition has gotten fierce — not only among ecomm competitors, but for brick and mortar stores looking to stand their ground. But succeeding in this arena can be difficult, especially when the very nature of last-mile delivery is highly inefficient. Without proper planning and the use of current technology, it’s easy for businesses to succumb to this ever-changing world of delivery. Today, the delivery optimization experts at GetSwift are here to explain some of the biggest challenges of last-mile delivery. Keep reading to learn more.

Cost

Last-mile delivery is the final step in the distribution process that brings the desired goods to the customer. It’s part of a shift that’s been happening in the marketplace over the last decade, and now it’s become commonplace to be able to get everything from your groceries and fast food to your clothing and cannabis delivered right to your door.  

Unfortunately, it’s very costly to be able to deliver goods from multiple sources directly to customers’ homes. The process is highly inefficient — many small, low-dollar deliveries require more time, more fuel, more people and more vehicles to get the job done. There’s no doubt that you’ll see a rise in your logistics costs when you offer your customers home delivery, but if done correctly, it can give you a clear advantage over your other competitors. 

So, how do you keep your delivery costs from getting out of hand? The answer lies in technology. Using delivery management tools like those available from GetSwift will help you optimize your operation with automatic dispatching, route optimization, and delivery tracking. All of these tools can help you do more and deliver more, all while providing the best customer experience possible.   

Efficiency

When it comes to efficiency, the goal of last-mile delivery is to be able to deliver goods to customers as quickly as possible. Amazon set the bar several years ago with their two-day delivery, and since then, the bar keeps getting raised. More and more people are finding ways to optimize their processes so they can stay competitive. In today’s market, whoever can deliver the right products the fastest will win in the delivery business.

If you’re finding today’s delivery expectations to be completely unachievable, it’s time to take a look at your current process and evaluate some of the areas that need improvement. Does your team spend way too much time tracking down delivery drivers? Is your growth limited by the number of deliveries you can make in a day? Are your customer reviews less than stellar? 

If you answered “yes” to any of the above, you need to take action now. 

Communication

Today’s consumers have come to expect much more from their shopping experience than just receiving an automatically-generated order confirmation email. They expect to receive frequent status updates about their order as well as real-time delivery notifications. Keeping each and every customer in the know can require a small army of people to do it — unless you rely on technology to help you. 

GetSwift’s delivery management software can help you meet your customer’s expectations while also helping you to run your business more efficiently. Our easy-to-use app keeps you connected with your customers as well as with your drivers. With instant communication through SMS messaging, you can get the information to the people that need it in the fastest way possible.

Rapid Change

Commerce has changed significantly in the last decade. It has become almost impossible to capture and retain customers without tapping into home delivery. Unless you’re catering to the growing percentage of customers who look for businesses that can provide them with the fast delivery they require, you’re going to lose out. Businesses can no longer survive by continuing to do what they’ve always done. 

If you own a business, change can be difficult — especially if you’re small and have limited resources. But choosing not to change is not an option. At GetSwift, we offer two different pricing options, so even the smallest businesses can take advantage of the tools they need to optimize and grow their business. 

Contact GetSwift

If you’re struggling to compete when it comes to last-mile delivery, let the experts at GetSwift show you how the right delivery management tools can make all the difference in your success. Our software can help you work smarter by minimizing manual work, automating dispatching, and providing you with data reports that allow you to make more informed decisions about your business. 

Trust the delivery experts at GetSwift. We’ve helped hundreds of companies in over 70 different industries conquer delivery and we can help you! Sign up today for a free, no-risk, thirty-day trial or visit our pricing page to learn about all of the features our software has to offer.  

Walmart is Using Its Stores As Online Warehouses To Deliver A Faster Last Mile

Walmart is Using Its Stores As Online Warehouses To Deliver A Faster Last Mile

Walmart is taking aim at Amazon’s dominance of online retail, and a big part of its strategy is using more than a thousand of their physical stores essentially as delivery warehouses. By the end of 2020, Walmart plans to deliver online orders from 1,600 of its retail stores. In comparison, Amazon has only 110 warehouses across the country, making most shipments significantly more expensive.

This is big news for the last-mile industry because fast delivery and fast returns are critical when it comes to customer satisfaction — and expectations for speed will only get more intense. Amazon Prime has made huge leaps by offering free, one-day shipping, but if Walmart can win the battle for two-hour delivery, they will be able to meet a lot of demand. 

Walmart’s success is also big news because for those competing with Amazon (and its willingness to spend $11 billion this quarter on shipping) in last-mile delivery, the future often looks dim. Not for Walmart, it appears. Its stock has even grown faster than Amazon’s since March 2019. Meanwhile, its online grocery business, now aided by a robot grocery picker, has already been a star for the company. 

While not every company has Walmart’s enormous resources, there’s a lesson here: develop a strategy that fuses your retail and online presence, which has been the smart move for years now. Walmart is beginning to demonstrate that. Even though the Amazons of the world seem to be gobbling up market share, retail stores still have one advantage: physical proximity. If a store can take advantage of that, along with streamlined delivery and pickup software, that’s a way to grow in such a competitive space. 

Are you interested in learning about delivery management software? Sign up for a free 30-day trial or contact a member of our team to find out how GetSwift can help your business.