Just about every business from the largest to the smallest wasn’t prepared for the monumental shift that has been occurring in delivery due to COVID-19. Food delivery was 300 times more popular in April than it was just a month prior. Another report looking at the impact on grocery sales estimates that online grocery sales will grow 40% in 2020 due to COVID.
Double and even triple-digit growth means significant challenges in trying to fill orders, meet expected delivery times, and communicate with customers. Those who adapt and succeed at delivery will come out ahead and delivery service software is the easiest way to do just that. Here’s how GetSwift can help you with some of your biggest challenges with managing drivers.
1. Save Time
Managing orders and assigning drivers can be a resource drain. If you’re still using whiteboards and online calendars and then manually calling or texting your drivers, you know that it can be very labor-intensive. Any day-of and last-minute changes (and there will be changes) require you to completely rework the schedule and communicate the changes with everyone involved. Right from your GetSwift dashboard, you can view all jobs, automatically dispatch orders to drivers, reassign a job to a different driver, track all drivers in real-time, and so much more, all saving a significant amount of time.
Concerned about the time it will take to get up to speed with a new system? We’ve designed our software so that you can be up and running quickly. Just see how easy it is to Get Started and take a driver online so they can log in to the mobile app.
2. Improve Communication
With a constant stream of orders and frequent changes, communication with your drivers is key. With just the click of a button, our delivery service software allows you to manage jobs and relay any changes instantly. For instance, you can assign, transfer, or cancel jobs. Need to reprioritize which orders get delivered first? Our app lets you manually reorder them and then it sends the driver notification of the change. You can even limit tasks or change the capacity of an individual driver.
3. Track Driver Status
You don’t have to wait and wonder where your driver is or try to contact them to see if they’ve completed a delivery. Now you can track your drivers in real-time on the GetSwift map. Color-coded driver icons tell you the status of each driver: whether they’ve available, already accepted a job, or they’re en route to their destinations. You can even check on the progress of each individual driver by seeing how many of their jobs they still have to complete and their ETA at their next destination.
4. Route Optimization
You can also stop planning out your daily routes (which are often bound to change) at the start every day. With GetSwift, you can automatically optimize the route of each driver with a click, and our algorithm is not only going to select the best route, but it’s also going to be continuously searching for an even better route using real-time data (on traffic and dozens of other factors). The result leads to faster delivery, a major way to increase customer satisfaction.
5. Easy Access To Performance Data
Being able to track metrics and KPIs helps you to keep a pulse on your business. It also gives you the information you need to identify and resolve problems, become more efficient, and make a plan for growth. With GetSwift, you’ll have quick access to high-level performance indicators such as the number of deliveries per day or average delivery time. You can also generate reports that give you insight into every area of your delivery business. Simply choose the report you wish to run, such as key delivery stats or driver feedback ratings and you instantly have data to sort, filter, download, or export.
Manage Your Drivers More Efficiently With GetSwift
Are you interested in learning more about how GetSwift’s delivery service software can help your business grow? Contact us today to learn how we can help.
You may have many locations–whether it’s a group of Italian restaurants, Jewish delis, or roti shops–under your brand and want to be able to use your drivers among all of them. Previously, you just weren’t able to. Now, with the introduction of Fleets, you can do so, simply, with lots of new flexibility. It is a great new way to make your delivery operation more efficient.
Here’s what’s new and what stays the same on your GetSwift platform.
You will now easily have the ability to group your “merchants” (meaning your stores or individual locations) together in order to share your drivers. Said another way, you now have the option of pairing multiple merchants with a group of drivers.
The new Fleets section of your dashboard is simple to follow. When you first login, we have automatically created a “Fleet” for you, based on your merchant’s name. If you want to start pooling your drivers, all you do is add more merchants to that fleet. Then, you can easily edit the drivers in that fleet!
Here’s another key advantage of this new section: You will be able to create multiple merchants within your organization, and be able to standardize the settings across those merchants.
You Can: Create New Fleets and Transfer Drivers
You now have lots of different ways to take advantage of sharing drivers among merchants. You can create a whole new fleet of drivers, transfer drivers between merchants, and even create a whole new merchant and driver group.
What Stays The Same: Managing Your Drivers
All the ways you managed drivers in the past still remains unchanged. All of your “Manage Driver” actions will now easily take place in this one centralized dashboard.
Right here, you’ll manage your driver settings. You can invite new drivers to join the GetSwift app and approve, revoke, or reactivate a driver. If you have specific requirements for each driver, you can edit all those details. That means you can edit vehicle capacity (the number of deliveries they can carry at once) and add a driver match code, which automatically assigns a driver to a specific job.
Important Note: Here is where you can also create your Driver Declarations, a.k.a. the items that a driver has to check off before starting work. Including, in the era of Covid-19, you can ask that they’re following your company’s new safety guidelines.
Support for Fleets
In sum, our new feature, Fleets, is THE place to organize your drivers.
The demand for delivery of goods and services has been steadily rising over many years, long before the tumultuous times of 2020. But there has also been a steady shift in customer expectations of the quality of their delivery experience. Luckily, for years we’ve been steadily fine-tuning our delivery software to meet these needs. And we want to share some of these features with you—in case you may not know what delivery software can do. Keep reading to learn about some of the unique features of our software.
Flexible Driver Dispatching
GetSwift’s last-mile logistics software allows you to streamline your logistics tasks and reduce the amount of time it takes to assign and communicate with drivers by allowing you to set up parameters for automatic dispatching. There are a number of ways to dispatch your jobs, but one of the most useful is “smart notifications,” which takes into account three pieces of data before dispatching: proximity to pickup location, vehicle capacity, and driver rating. Or, you also choose manual dispatch to choose the driver yourself. But did you know that you can also quickly transfer jobs among drivers if a last-minute change is needed? This makes it easy to make adjustments on the fly and communicate those changes with drivers through the convenient GetSwift mobile app.
Automatically Send Customer Alerts
As the logistics world changes to meet the expectations of today’s consumers, it’s becoming increasingly apparent that businesses will have to be ready to offer more than just simple delivery. According to SupplyChain Magazine, “value-added services like delivery notifications and package tracking are no longer the reserve of urgent or important deliveries but a minimum requirement in both the consumer and business world.”
An increasingly connected population has come to expect communication from businesses throughout the entire shopping journey. GetSwift enables you to send automated alerts to your customer so they are always informed on where their order is via texts or email. You also have the option to include a tracking link that lets customers monitor the location of their order with live GPS tracking.
Give Customers a Way To Provide Instant Feedback
With GetSwift, you have multiple options that allow you to communicate with customers whenever and wherever you’d like. For instance you can create an automated alert that is triggered as soon as your customer receives their delivery. This alert can contain the order summary as well as a feedback form, making it easy for customers to provide ratings and comments.
Maintain Your Branding Throughout The Communication Process
Build trust and make sure your customers keep your business top of mind by creating consistent, white-labeled branding throughout the buying process. With GetSwift’s last-mile logistics software, you can upload your logo and use it for various important pieces of communication, including a unique, live tracking map, order summaries, and the customer feedback form.
Business Reporting and Analytics
Our last-mile logistics software isn’t just designed to improve the customer experience, it also gives you access to the reporting and analytics tools you need to measure and grow your operation. You’ll have all of the most important metrics, front and center, on the stats section of your dashboard. You can track key performance indicators like your total number of deliveries made in full and on time, and the number of canceled and late orders. You can also see hot zones where your deliveries are most popular, and what times, and much more. View it all in the app or download it to dig deeper.
Deliver More, Work Less
The world of delivery is rapidly changing, especially in 2020, but luckily we’re here to help — not only with these five features, but dozens more. We’d love to hear about your business and offer suggestions on how we can help. Here’s where you can contact a member of our team.
Effective customer communication is at the heart of any successful business, but it’s especially important for those in the delivery business. Last-mile delivery has been expanding over the past few years, and with the recent COVID-19 pandemic, even more people are turning to delivery as a safe way to get their goods while staying safely at home. Businesses that weren’t delivering their goods before have now made it a priority.
But when you get a new customer, the key is keeping them for the long-term. Clear and real-time communication with your customers–always keeping them in the loop–is a really important way to develop customer loyalty and increase your chances that a customer will have a good experience, rate the order, and return. Here are four of our favorite features to help youreach that level of communication.
1. Automated Customer Alerts
Easily send automated alerts to your customers so they are always informed about the status of their order. You can choose which event will trigger the alert and identify the communication channel that will be used. For instance, you can set it up so that when a driver confirms they are on the way to the destination, an email will automatically be generated and sent to the destination contact.
2. Live Tracking Map
With one simple click of a button, you have the option of sending a link to a live tracking map that the customer will see upon opening their message. The tracking map will show the precise location of where the driver is, in real-time. This increased level of transparency will help you stand out from the hundreds of others who just provide an ETA — or worse yet — just an order confirmation with no estimated time at all.
3. Personalized Emails & SMS Alerts
Our last-mile delivery software not only makes communication easier through automated messaging, but it also allows you to provide an extra level of personalization. For instance, as you’re composing a message, you have the option of clicking on a tag that will insert custom information such as the person’s name or a tracking link for their order. Although they may seem like minor details, it strengthens the customer/business relationship.
4. Instant Customer Feedback
Gathering customer feedback is important for resolving problems quickly, preventing future mistakes, and even building trust by showing that you care about your customer’s experience. With GetSwift, you can choose to send your customer a customized message after they’ve received their order, linking to a customer feedback form that includes your branding and a detailed summary of their order. You can use that data immediately, or view it later when analyzing your customer ratings and evaluating specific drivers.
Build Customer Loyalty With GetSwift’s Communication Tools
Does your business need help to stand out from the crowd? Providing a higher level of personalized communication to each and every one of your customers is a sure way to earn their trust — resulting in repeat business, increased sales, and more referrals. It’s almost impossible to maintain this level of communication without a tool like the last mile delivery software from GetSwift. We can help you do more and improve the customer experience, without requiring more of your time. Contact a member of our team today to learn how we can help.
As the pandemic erupted, restaurants in Canada and across the world have had to turn off dine-in service and figure out how to get up and running, fast, with delivery.
In a new case study, we interviewed Edmonton, Alberta’s Hoot Company, which operates five restaurants, including Dorinku Tokyo, Dorinku Osaka, Japonais Bistro, DOSC Steakhouse, and Seoul Fried Chicken.
Without hesitation, Hoot Company pivoted to delivery. But as they did, they wanted to both keep costs low and continue paying employees. That meant shunning third-party apps in favor of building delivery in house. They looked around and, for many reasons, picked GetSwift as their delivery management software. Hoot Company’s IT Architect, Alex Kagel, explains why.
They got up and running in days, and three weeks later, they’re up to 250 deliveries per week. Here’s the story.