As the pandemic erupted, restaurants in Canada and across the world have had to turn off dine-in service and figure out how to get up and running, fast, with delivery.

In a new case study, we interviewed Edmonton, Alberta’s Hoot Company, which operates five restaurants, including Dorinku Tokyo, Dorinku Osaka, Japonais Bistro, DOSC Steakhouse, and Seoul Fried Chicken.

Without hesitation, Hoot Company pivoted to delivery. But as they did, they wanted to both keep costs low and continue paying employees. That meant shunning third-party apps in favor of building delivery in house. They looked around and, for many reasons, picked GetSwift as their delivery management software. Hoot Company’s IT Architect, Alex Kagel, explains why.

They got up and running in days, and three weeks later, they’re up to 250 deliveries per week. Here’s the story.

Photo: Hoot Company

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