To say that the business of delivering goods is expanding is a huge understatement. The steady rise of e-commerce and the surge of home delivery for everything from lipstick to lobsters have made the need for delivery businesses greater than ever. And many people have jumped in to fill the need, although some are certainly more successful than others. 

In today’s post from GetSwift, we want to discuss what it takes to rise and conquer in an arena that’s becoming more and more crowded with players who want to take advantage of the opportunities available to them. We’ll also show you how one company has been able to grow its business and expand into far-reaching areas of the globe with the help of GetSwifts delivery tracking software. Keep reading to learn more. 

Expanding Expectations

Many would say the ever-expanding delivery business really started to take off when Amazon offered to deliver nearly every order within two days or less. Since then, the bar has been raised over and over again to where Amazon currently offers Prime Now delivery, a service where customers in over 50 cities world-wide can receive their order within one or two hours. 

As businesses are forced to compete with the shopping giant, as well as each other, they’ve found ways to meet the moving target that is customer expectation. You can now order everything you need for a relaxing night in, including your dinner, your alcohol, and your cannabis, and have it delivered right to your door within hours, if not minutes. 

As companies struggle to meet expanding expectations, they’ll need to find tools that can help them plan, track, and give them an edge over the competition. The delivery tracking software from GetSwift is one such tool that can help. With features to help businesses find the best routes, track deliveries in real-time, and provide a platform for communicating with drivers and customers alike, it’s becoming a must-have for anyone who wants to make it in this crazy business.

How GetSwift is Helping Heineken Expand 

When beverage giant Heineken recently decided to expand into the Philippines, they encountered some big challenges. The busy, intertwining streets of the area made it difficult to adhere to their promise of offering local beer delivery within an hour. With so many paths to choose, they needed help to find the routes that would allow them to deliver as promised. 

Heineken chose to partner with GetSwift for their state-of-the-art routing system that could help them navigate the streets and optimize their routes. Not only did the software provide the solution they were looking for, but it also helped them in several other key areas including dispatching and real-time driver tracking. 

One of the biggest benefits came from being able to interact with customers on each order. For instance, the GetSwift platform allows Heineken to get instant feedback and track customer satisfaction. This provides them with vital information that they can use to investigate problems and course-correct before hearing about it days, weeks, or months down the road. 

Choosing to work with GetSwift was a good decision for Heineken, and it could be good for your business as well. If you want to read the entire Heineken/GetSwift story, you can read it in its entirety here, in this story from Foodbev Media.  

Learn How GetSwift Can Help You Deliver Results

GetSwift is an industry leader with a passion for transforming logistics on a global scale. Over the years we’ve expanded to help people in over 70 industries, in more than 70 different countries. But, if you’re part of a small business, don’t let these numbers intimidate you. No matter how big or how small your business is and no matter what challenges you face, you can benefit from our delivery management software.

Dispatching

Save time and money by letting our software assign the right person for the job. Driver dispatching can be a full-time job for an entire department of people, but it doesn’t have to be. Streamline your dispatching by using our software to choose drivers for you based on metrics that you assign such as distance, availability, load capacity and more. Before you know it, you’ll be getting more done in less time. 

Route Optimization

Finding the right routes for your drivers increases your overall productivity. Route optimization means shorter drive times, reduced cost for gas and maintenance, more deliveries, fewer drivers, and happy customers. With all of these benefits, why wouldn’t you want to make sure you’re sending your drivers down the right road?

Real-Time Driver Tracking

With our delivery management software, you can track the current location of a driver, when they will be at their next location, or when they will be done with all jobs and ready to return. Not only that, but it allows customers to track their orders as well. And, in the event of a late delivery, you can proactively manage the situation. 

Customer Communication

Customers have come to expect communication from the companies they do business with, and they expect it often. With GetSwift’s software, you can relay vital information to your customers such as order confirmation, order changes, estimated delivery time, and delivery updates. And, since communication is a two-way street, you can also receive instant feedback from your customers.  

Analytics  

How do you know if you’re doing the right things if you aren’t able to track and analyze the data? With our analytics tool, you can identify areas for improvement, confirm which changes are working, and learn how to make small changes that will have a big impact on your business. With easy-to-read charts and graphs, you’ll have a clear picture of your success.   

Contact GetSwift to Learn More

Are you ready to take your business to the next level? At GetSwift, we know that one size does not always fit all, which is why we have multiple plans to fit every business. Contact someone from our sales team or request a quote to get started. And don’t forget to ask about your 30-day free trial!

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