As the saying goes “you need to spend money to make money” or put another way, spend a little bit of money to reduce overheads and increase positive cashflow.
This week we are looking at companies with an online delivery presence who get hundreds of customer enquiries per month about the status of their delivery. Some businesses employ many full time support agents to answer customer support enquiries which can lead to thousands of unproductive hours every month. Swift automates the delivery communication to your receiver which will reduce the need for so many staff answering “Where is my delivery?” emails and in doing so allow you to trim the costs of support wages. Liquorun.com started using Swift last year, and through the automatic SMS notifications and real-time tracking for their customers, the operations team reported a whopping 42% decrease in customer support inquiries just thanks to this simple bit of technology!
This meant that the company could now put one of their customer support agents into a part-time wage and in doing so, reduced their staffing expenses by $15,000.
Here are the numbers:
Average CSA (Customer Support Agent) full time wage: $42,000 per year salary
Average CSA casual wage: $21.87 per hour
Total working hours in a year: 1920 hours
Total hours saved: 806 hours
Total overhead reduction: $17,635 per year
Swift subscription: $2,400 per year
Total savings: $15,235 per year
What could you do with an extra $15,235 for your business?
Chat with us today about your business to see if we can identify similar cost savings and efficiency gaps!
