With all the delivery options that are available today, it’s easy to forget that the value of these services transcends the hype. While the benefits of delivery management software to the consumer are clear, there are still some people who are wondering if the rat race of keeping up with on-demand delivery expectations is hurting or helping small businesses. Small- and medium-sized businesses are challenged to deliver on consumers’ increasing expectations.
We assure our clients that streamlining the delivery processes through our software has the ability to turn those pains into profit. In today’s changing world, the right dispatching software and mobile apps are considered critical to streamlining your deliveries.
Before you decide to invest in delivery management software, it is very important that you have an understanding of its advantages. Here are a few keys advantages:
Customer Expectations
As customer expectations for convenience are increasing with the availability of on-demand experiences, more and more retailers are struggling to keep up. If you are a small business selling handmade items or cookies for delivery, you are no longer limiting your reach to the local foot traffic. You are now creating a much larger market for your distribution and if managed well, the delivery experience for these new customers can compound your business miles ahead of your delivery competitors. Our delivery management software company has enriched the lives hundreds of business owners, from startup to enterprise by reducing their delivery costs as much as 20 percent through enhanced driver efficiency and reduced real time support automation. Further, Swift has increased customer retention and the virality of local business brands enabling these brands to offer an innovative service that most business couldn’t dream of without needing to spend $100K+ building their own software.
Effective Communication
Majority of our clients provide on-demand or scheduled delivery. In order to perfectly manage fulfillment, there is the old way of communicating with customers about delivery. Remember those 16 digit tracking numbers from FedEx?
Well with Swift, we send your customer an SMS at every step of the delivery process:
- Order received by Joe’s Pizza
- Order accepted by James the driver
- Order picked up by James (track your order here)
- Order completed by James (how did we do feedback loop)
Gone are the days of taking hundreds of phone calls, emails and voicemails a week from customers wondering where their delivery is!
Swift businesses have reported up to a 65% reduction in customer enquiries since the began offering real time SMS updates and tracking. This can save a larger business on a customer support wage of $30,000-$40,000 depending on the region.
Driver Data
Restaurants: How do you know when to cook the next delivery meal if you have no way to track your drivers on a map? Florists: When a customer calls up and asks about their delivery how can you accurately quote them an ETA over the phone without putting them on hold for 5+ minutes?
Do you pay your drivers per hour or have some other arrangement? How do you track what to pay who to have a clear and better understanding about all driver expenses. Some small businesses have their driver’s self report by writing down their mileage at the beginning and end of a shift. Every driver who has the Swift app is tracked and data is pushed to you merchant portal to provide you with timely insights about team and individual performance and accurately compensate your drivers every week.
The advantages of delivery management software mentioned above are issues that can easily be solved by Swift without any upfront or hardware costs to get started. Try our Free 30-Day Trial.Â
